Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Very cute
Very tender! I waited super long, but the main thing is that came! The lock works bad, I hope it will pass over time.
Great goods! Delivery fast
Super, great, class!
Excellent pebbles, the line is almost invisible, it came in a month
I ordered 23.05, came 25.06. Exactly on a pre-positive date) all as in the photo.
Great pendant. The stone glitters and overflows. It looks very nice. There was no need to communicate with the store. Product and seller recommend. Thank you.
It came quickly, which very surprised and pleased, as small things go for a long time. The stones look neat and cute, the rope on the skin is not particularly visible, especially if you look from the distance, there is a carabiner and a chain, so you can make a girth more or less. I'm happy.
What can be said here) for 60 rubles is a beautiful decoration, delivery is fast, put in the mailbox. Looks nice❣
Just a wonderful pendant, glitters, looks very gentle, I order a second time, so that just lay spare
Cool suspension) there is fear that it will quickly break, but time will show) and so all the rules)
Beautiful crystal on silicone fishing line. Madly happy! Delivery mega long, more than 2 months. To the store there are no complaints about this, sending operative. Just at the sorting of ukrmail the parcel was lying a month ( But the waiting was worth it!
The order went less than a month, tracked! All as in the picture I'm happy! Product and store recommend!
Very beautifully shimmering in the light. The photo does not transmit this. Live more beautiful. The line stretches. The buckle showed.
Guys, this is the best that I ordered from Alika Ryl!! Very elegant! No rubbing, glitters awesome!!
I received the very nice chokers thanks to the store
Went a month to St. Petersburg, the track was tracked. Packed well, wrote in the reviews that the fishing line is small, but in fact a very normal length, in the photo, the maximum length.
Item is exactly as described! Looks very pretty! Thank you store. I recommend the product
It's been a month. Thrown in the mailbox. Choker is great. Soft Line. The stones are exactly where they need it. Earrings and those norms, but the little ones have too thick clasp.
Due to quarantine, the parcel did not leave China for a long time and here came, did not communicate with the store. I like, we have similar at times more expensive)