Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
The jacket is good. On height 165 took the size of S.
Nice blazer, fast shipping, recommend this store!!!
Fast shipping. Nice jacket. I liked everything very much, I advise
skirt is a bit too loose around the waist i should have chosen a lower size but otherwise very great product!
j'adore
отличный пиджак! пришёл в Краснодар за 2 недели. на параметры 90/75/96 рост 165см, вес 60кг, размер С сел свободно, не в притык, в талии ещё есть место. буду носить под ремень. Ткань костюмная, строчки ровные, швы клетка в клетку, я довольна. Спасибо, рекомендую.
I wasn’t expecting such quality but I’m marveled seeing the quality. The size is accurate but a bit tight for me, took m which is my actual size. I didn’t communicate with the store and the skirt came very fast. I’m impressed and I recommend 100%
The product corresponds to the description!! Soft and pleasant to the touch!) very satisfied) I recommend the producer! The connection is perfect! Responsive store! I ordered a larger size! Charged with the seller! Sent back and received my size!
The jacket is super! I took M (for I always take it with a margin on the big chest). But I think and S would be good. Sits well, slightly too big shoulders, well, or I'm just unusual. And so I'm as happy as possible, I'll wear it. But it can be seen that it rolls over time. For its price just a find! Went exactly one month to Moscow.
At 70-90, height 160 cm size m approached perfectly, the suit is made well, but the synthetic lining spoils the impression of the product, the skirt is on the edge, suitable for not tall girls, delivery within 3 weeks, the store advise on the size, sending fast.
Really good quality! Took a month to come, very satisfied
This definitely falls into my list of best things with Ali! I'm happy as an elephant! Just fire! Came in 14 days to the Orenburg region. Quality Chic
Immediately ordered s waist 67, hipster 93-was small (it fastened to the waist, but too narrow and short). Reordered M-village perfectly!
The jacket is super, on me size m
Very good suit, on parameters 88-63-89 took Xs, all the village Super
The suit did not arrive, but the money returned!) and thank you!
The jacket is good, sew qualitatively, the pockets are deep, shoulder pads in the shoulders. Took the size m to its Russian 42 and growth of 170. Afraid for the length of the sleeve, but the length is great!! The jacket itself on me is free, you can hang with a strap or wear unfastened. The fabric is soft, nice, naturally polyester. In general, I advise you!
Curve skirt bottom