Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Good quality. Come fast. The color is beautiful, but expected another. Came fast in three weeks.
Cool belt! Only very long delivery
Excellent belt, beautiful, in size, the parcel came very quickly in 2 weeks, packed was a belt still in a pouch, everything is very decent. Thanks to the store, I recommend.
The belt is cool, looks like leather, delivery 2 weeks to Samara. Track tracked. Brought even home. I'm very pleased, I need to take more)
The belt came in just 15 days. Like a pressed leather bottom layer. Bought for 432 rubles.
The belt is soft, it does not cost a stake. The buckle is somewhat heavy, the color is black without podton, the soft glow of polished "skin", does not look cheap. I picked up on OT-72, ob-96. Delivered 2,5 months in the Moscow region. How much more time will show.
Very quickly in 9 days came to Moscow. Quality is good. Thanks store
Frozen 28.04 came 29.05. Garnie, the buckle is good. Written by N.E. shkira, Al Max presoved
Nice belt. There was a little smell. On the waist 63 holes were not enough, I will do it myself
Came a month after order, at first glance Great Belt
The goods came in three weeks. Packed in a purple bag, the belt itself is inserted in a pouch with the logo of the store. The strap is soft and flexible, I think wearing will be long. Recommend the goods and store.
The belt was very liked, corresponds to the photo and description, thanks to the store, sent the order the next day, but the parcel went long-order 25.02.2020, received 13.05.2020. How to wear let's see, I will write an additional review
Delivery to Moscow for 3 weeks. There's a little smell. Came in the bag. The inside is similar to the skin. The track was tracked.
At first glance all the norms, there is a small defect, not uniformity, at the level of the holes of the belt, just behaves with constant use see, write.
Very cool belt, looks stylish. I came bigger, but my husband shortened it without problems, in a cut I would say that there is a thin layer of skin on some substrate, I have a similar one, wears perfectly, therefore, I think this will also be durable, to the RB reached 3 weeks in quarantine conditions, which is very fast. Seller thanks for the goods.
The belt came in a canvas bag, as for shoes. (where is the Velvet, which was written in the reviews?). There was a little smell. The length is good, the touch strap is nice. The buckle is heavy, does not shine. The back side of the belt is some flattering, especially if the nails are held. On the belt there is nowhere inscription that it is genuine leather, as in the photo in reviews. That's troubling. Tried to ignite the inner and outer parts-do not burn (there are videos). I hope it'll be cold for a long time.
Much better than in pictures, for the price I paid is ideal. You're worth a lot more than a cutout belt from the bsk and it also lasts less. Thank you!
The belt came fast. Soft enough, not sure that will last long. The rest is okay.
The belt is decent, came packed in a plastic bag in the shape of a belt and a branded pouch. Leather, since it does not burn and smell the same skin, but the skin is strange, not like the top layer, there is no natural pore pattern. The edges are stuck, I didn't like it very much. In general, it does not burn-already good. The buckle is beautiful matte. Bought in burning goods for 350 rubles.
Delivery within 2 months. No questions on quality. Thank you to the store.