Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Everything is fine. Fast shipping. Product description. The appearance is made qualitatively and beautifully. In the ear it holds well and conveniently. Music, video is a great sound. In the conversation Echo, the companion is badly heard, it was a little upset, but for its price will go. The charge holds for a long time.
ultimate quality product.today received the goods.value for mony.recommended store thank u.and Ali express
Delivery 3 days before doors free Very pleasant to the touch box, it's nice to open/close it Headphones with 3 pairs of ear cups Keep in the ear well Sound good Intuitive how to start working with them Sensors recognize Alice/Siri call Included: ear pads (3 sizes and a Micro USB wire) Came well all packed In the phone in the list of connected devices on Bluetooth shows how much charging remains In Google Play there are different applications for similar headphones (in search of "TWS") Instruction in English and Chinese, so I will write-suddenly it will be useful: Track forward-press 3 times right Track back-click 3 times left Play/Pause-Press 2 times any earphone Alice/Siri-long press of any earphone Accept call-Press 2 times any earphone Put the tube-long press any earphone I really like them, but for such a price, especially) I kip))) But! You can't hear me when I talk. It might be worse outside.
Delivered by courier in 10 days, free of charge. Headphones whole, packed were good. Came completely discharged, instruction in English and Chinese. The translator helped conjure because something didn't work out. The instruction is clear. Both headphones are working, Bass are decent. Look beautiful, in the ear to hold perfectly, it is not clear by what logic put removable nozzles for headphones in the amount of 3 pieces. Calling or accepting calls have not been tried yet, if there are problems with this later I add the review.
Firstly, I have been out of the speed of delivery to the SPB (May 27 ordered, May 29 already courier brought), I understand that the goods in Russia have already been, but still for the first time so quickly came to me)
Packed perfectly. Seller molorik 5 + headphones I did not like. In the ears sit not comfortable. The rubber bands are small. Change for others will not work. Ears are tired. Choose you. Look at yourself.
My first wireless) liked! The box is wonderful, high quality, the sound is good, the ears sit perfectly, includes 2 pairs of rubber nozzles. Both headphones work the same in quality and volume. In Penza delivered in 9 days)) thank the store. I'm very happy!
Great Product! Excellent quality, exactly as advertised by Store. THE selling did a quick and safe trading, in brief, other purchases. PS.: Buy without concern, Success guaranteed satisfaction Product.
As in the description
As long as everything is fine, the sound is not bad, and how else will conduct themselves do not know