Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Headphones. sound with bass on Kaifu!
The order came to Kiev in a month. When the box was opened, the headphones were fine. There is an instruction and in Russian language too. No charging cord. Charged his cord from the phone, fixed, everything works. It sounds good for me. While working)) with the store did not communicate, the track was tracked.
They went 16 days to the Samara region of the city of Togliatti. Ordered three pieces at once. You're super. I advise the store. Quality is good. I put 5 zvezd
Product arrived within the deadline and in perfect condition
Headphones work fine. Pretty cool bass. Facza up no problem with Redmi Note 7. Only minus is minimally loose button in the left earpiece, what makes that when NP running listen delicate knock earpiece caused by Phon clearance button.
product arrived in good condition and as described as usual, thank yoy
Good product!
Headphones met expectations. Good sound.
Headphones are good. The sound quality suits me. Connected without problems. In the Box slightly hang out if you shake. We walked for a long time, almost two months.
Everything is fine and damn, my ass is so fast, I recommend!
16 days went to the Samara region of the city of Togliatti. You are super 5 zvezd. Recommend
The box came crumpled. Went about a month from China. The quality is excellent.
The product came very quickly, quality and original, I recommend the store
Came safe and sound. Work. Sound good.
Asked the store to send quickly. The order came quickly 2 weeks. The seller meets immediately, raises trust. Packing is OK. I checked-the headphones work, the sound is good. 5 Stars!
Original, all, thank you
I ordered it as a gift. The box in transportation slightly crumpled, but not critical. Good earphone
Headphones went to Rostov exactly a month. The store sent them within 2 days. Long stood at customs, but in Russia came quite quickly. About the airdots themselves. For 90% signs-the original, everything is executed qualitatively, there is a serial number on the naush itself. Charged was 60%. I had to step forward with the connection, because I did everything intuitively. Headphones sit well in the ear, do not feel absolutely. About sound. I moved to airdots with wired Sennheiser CX 200. The sound is loud, which pleased. Bass small is, high frequencies slightly interfere, but slightly. This can all be quickly twisted if desired. The sound is saturated, not flat, the conversation has not yet tried. Minus the cover came in another and other color, for which I shoot the star.