Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very satisfied with the vest!)) good quality, free, easy to fit suit, it seems to me even a pregnant woman can be safely placed in this vest up to 7 months)
Super!!!! Thick, warm!!! Corresponds to the dimensional grid
Very cool waistcoat, on a cold summer or early autumn. I wear the size 44-46, I took a vest XL, to sit freely and you could wear a hoodie or a thick sweatshirt. Delivery to Mo took 16 days. I am happy with the purchase and recommend! P. S. All the pleasure for 1000 rubles, in the photo the waistcoat is not parted (still crumpled)
Sent 13.04 came to Belarus 04.06, in real life the color is more cream than in the photo from the store, og85, ot72, ob98, height 163 cm, you can take the size S, even still can be worn under a warm blouse, I recommend the goods to buy
The vest is tailored without any catchy shortcomings, the photos of the store well coincided with the thing that came. My sizes og 84 from 66 about 91, my Russian size 44, the vest approached, but I would like to fit more tightly in the waist zone. On the 46th size will sit better if the chest is not very outstanding. It is not very full, it is not necessary to wash. Water repels. No lightning, laces, too.
Good vest, fast shipping, thank you, your purchase is very satisfied
The vest is very high quality, the material although looks expensive, but to the touch soft, pleasant. Filled very tight, hope after washing will sit a little because it looks large enough. Such a vest will be good to sit on a slim
Great! On the rise of 176, took M, small, as if S. So the vest is super. I really like it.
Very happy with the purchase. 6 March ordered, and 18 March came! Very fast and prompt delivery) on its parameters OG: 83 from: 61 about: 84 places excellent, I took S! In life I wear xs-s size. In general, despite the rate of the dollar I bought it for 970₽. It's just a cauliflower price for such a thing. The color is gentle (dirty-milk) and very stylish, matte fabric, tight gasket, no smell, buttons all sit tightly. It looks expensive! I recommend to buy unequivocally. The price of fire, such vests are sold in showrooms for 5-6K, here 970₽. Thread is minimal, cut if something does not like. Thank you store)
Got получила took HL on the og101 could be taken boldly HL but still do not regret the thing great I really liked it should just in the belt to extend the elastic cord and all yes I do not like in the pratyk my growth 154 looking very well the product and the producer recommend, who doubts better to consult with pravod. Glad to buy I recommend