Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The coli is quickly arriving, is it identical that in the photo and comfortable, I recommend it
I went for a long time, but a bed. The bike is soft, the seams are even, the threads do not stick out, the size matches, I'm happy, but the smell of synthetics is strong, let's see what will happen after washing, and the fabric of course 100% synthetics
Normal, quality as most of the sweatshirts with alishki, in stores better) on height 167 size sat freely
It came very quickly, in 17 days. Hoodie is warm and passes air, you can not reproach it. The color is the same as in the picture. The quality is good, the inside is soft fabric, pleasant to the body. Threads do not stick out anywhere. Long doubted whether to take or not, because. Usually in stores I do not fit a hoodie. All the same decided and did not lose, the village is perfect! My height is 169, weight is 56.
Everything is cool! The size perfectly approached, without the slightest damage! Spools began to appear after 2 months of socks!
The sweatshirt is just super! Daughter 160 cm, took M, looks like an oversize! Thanks store❤
Synthetics are tough, in the sleeves a little short. Threads on the inscriptions themselves see
Very cool!! the seams are smooth, I recommend the store!!! the seller sent immediately the next day.
Ordered, of course, because of the color) for home purposes: to go to the store, sit by the fire. The quality is 100% synthetic, but the body is very nice toast, warm and soft, I would even say cozy) embroidery is not very high quality, but for my purposes it is not so important. The price, in my opinion, is a little overstated. Rubles 600-700 would be optimal. On my parameters 82-65-93 and growth 163 ordered size m. In general norms, sits freely. But you can order L safely, if you want longer. Cut the sweatshirt good, closer to oversea, it is. + Reached the Tula region in almost 3 weeks. To purchase recommend if you want to use for the same purposes as I)
Delivery in the period of this pandemic, very fast, track tracked, the size exactly approached, the quality is good, the material touch is nice. I can advise this store.
Excellent sweatshirt, made of quality. Synthetic, her hair is electrified, but it's not a problem. Embroidery is well done, inside the fleece is warm in it. The color is beautiful, complicated bone)
Cool Hoodie! The daughter is happy! Only change the lace, and then this cheap thing I recommend!
Under it nothing dark not to wear and the rubber band is thin, but for this price perfectly, in stores such would cost twice as much
The sweatshirt is good, oversized, the sleeves are wide, at the height of 170 is very good. Length to the beaders, cuffs and bottom of loose jersey. The inscription is embroidered neatly, the neck is high, the hood is small, to wear it will not work, rather it will turn out, only it is not convenient and not beautiful. The parcel was connected with other orders, arrived in Ryazan in 10 days. I'll see how I'm wearing, add the review. At 100*86*100 Took XL very comfortable, for smaller volume you can take L.
Very quickly passed delivery to the SPB. Good quality, seams smooth. Super.
Thank you very much for the sweatshirt!!! Came quickly, the fabric is nice, store advise)
Tip got the goods. With this coronavirus hoody reached Roshi 1,5 months. Super quality light but the bottom is slightly short for size M. Take 2 sizes bigger. And the hood is small, if you wear it, the shoulders will be raised too, and the daughter liked it.
Well, only for growth of 175 slightly short. And the hood is short-on-head dressed pulls
All Super, the only fabric is not very high quality, easy to sweat
Ordered 23.02.20 came 21.03.20 to Vologda region. The seams are smooth, the threads are not stuck. Comfortable, soft. At 42 ordered M, but you can order more if you want oversea. The store sociable, in everything will help, explain if something is wrong.