Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
she looks very beautiful Very happy to purchase this product Shipping was only 20 days
20 days to St. Petersburg. The bandage is pleasant to the touch, soft, for such a price did not expect even. I thought it would be cheap synthetics. But I was wrong! The bandage is excellent and sits well.
POV 'Rye dugé M 'yakenka, Garno zv'asana. I'll lock it up. Recommend!
Very soft, not prickly!! On the child, the head circumference of 49 cm (2 years 4 sword) is free, it will slide! On an adult itself!
I liked everything, the threads do not stick out, there is no unpleasant smell
The bandage came a month before Orenburg. Thank you store!
Chic quality, very nice material and very comfortable sitting) I really thought, that it will be a little already, but it's not critical)) I turned a little to look good)
Soft, pleasant to the touch, sat perfectly. good stretch. I recommend
Quality bandages, the yarn is dense. On the girth of the head 57 cm sit tightly, the goods are worthy. Thank you store!
The bandage came on time, everything is fine, I liked it, I recommend the store!
The goods took a long time. The store extended the protection period. Looks like in the picture.
All OK, light color difference headband is more green after all recommend
Great! I like it!
Удобная , тёплая . Хорошо держится , не скатывается )
Повязка соответствует описанию. Цвет идентичный. Тёпленькая. Ждала почти полтора месяца. Покупкой довольна. Рекомендую.
Everything is super, recommended shvidka delivery
Recommend size fits all suitable for the annual baby, 6 latki and adult person
Good day! The product is satisfied, the knitting is very neat, true yarn-Synthetic. in Moscow the parcel was a month. the store recommend.
Super headband, head does not press, ears warms))) Thank you very much store!!!
The bandage looks exactly like the description, does not shine, the color corresponds, the bandage is smooth, in general, everything is fine