Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Very cool scarf. Pleasant to touch. Reached three weeks in Khabarovsk
This is certainly not cashmere. But the stole is soft. The quality of the thread is not very high, but I did not expect more at this price.
Very good quality and super fast delivery 2 weeks to Ukraine ! Thank you for the store!! Recommend 100%
Not very thick, not very thin, for autumn-spring is what you need. The color seems to match, to the touch is soft, pleasant. As a gift hair band
The goods came quickly, there is one tightening. The color corresponds to the description, about the truthfulness of cashmere-I do not know, but the fabric is very pleasant and soft in any case.
Delivery in the week. There is no smell, the quality is good. I recommend to buy. Соотвецтвует description. Soft pleasant to the body.
Very soft, beautiful scarf. For a gift-rubber thank you to the store
Duge Super garniy scarf. I'm not sure. So priemno, shcho store poklav podarunok. Definitely recommend. Nadišov goods for two types, track відслідковувався.
Very soft, just tactile orgasm, for this money just a gift. Delivery is fast, shipping too. Thanks store
Fast shipping! He arrived in 10 days. High quality. It's super soft and warm. The color corresponds to the original image. I am very happy with the product!.: D
The fabric is pleasant to the touch, the quality is super
Великолепная покупка. Такое впервые. Очень хороший товар. Выглядит намного дороже
Сделан аккуратно, приятная ткань. В подарок положил резиночку.
прекрасный кашемировый шарф,доставка очень быстрая,в подарок положили резиночку
The scarf is pleasant to the touch, long, but I thought it would be slightly denser than the material, cool autumn in it will be cold. Came very quickly, in just 10 days, despite the coronavirus.
Very soft and gentle. And the color is beautiful. The tag is only tightly glued. Rubber band gift. Shipping by "New Mail"
Beautiful as always. I am a fan of his scarves and I have 8 with this one and I offered 5 to friends and girls. Thank you to this store who has very good quality for winter scarves. I would probably buy others in the future for me where to offer. Thank you thank you.
The quality is stunning, the stole is soft, the color is similar to the color in the picture. I will order for myself a couple more, thank the store for the prompt!
The scarf is good, medium density and long enough washed by hand-it is strongly leaked, so it is better not to wash in the machine with the rest of the things the color I choose is very dark, thought the scarf will be brighter, but still satisfied because with the bag and coat fits well