Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Scarf soft, warm, color as in the photo, came quickly, thanks
Super beautiful scarf, it's really cashmere and the color is exactly true to the picture. Very sweet.
Scarf consistent with the description. Color is more saturated than the picture-as for me is nicer in real (color correct, this color dark wine, not czerpwny-wine camera). Scarf is mięciutki and comfortable to hold. Additionally, the store dorzucił free in the form of ornamental elastics donwłosów. Shipment came quickly. Recommend!
The scarf came faster than I expected (in about 12 days). It is very wide and long, and also incredibly soft.
The order was paid on August 24, and September 4 already arrived at the post office. Mega fast shipping. Light, quite dense, silky, due to this color "plays". Fully corresponds to the photo and description of the store. Very pleased with the purchase.
оооочень приятный на ощупь, запаха никакого. Не скатывается. Теплый зимний палантин. Весьма мнется, так что лучше хранить расправленным.
Красивый и приятный на ощупь шарф.
chegou meu lenço caxemira .muito lindo . gostei muito
Шарф пришёл очень быстро, за 5 дней, качество хорошее, приятный на ощупь) со скидкой вообще супер! Плюс приятный подарочек , спасибо продавцу!)
5+ отличный шарф-палантин.спасибо за быструю доставку
Warm, beautiful scarf. Good quality. Good supplier. I Recommend it.
ok 100%
Beautiful soft scarf I love it
Заказала
very nice
I love these scarves. I will purchase more for friends and family
Lovely color!
Garnya yakіst, the softness of the fabric of the first heat, Colori dough nіzhnі) there was the truth of 4 tizhnі, in the gift of gum got.
Ordered first to himself and so delighted the quality that did not resist and ordered to mom. Came for two weeks. Mom's excited too. So I definitely recommend it. Very soft, warm, gentle... I want to touch. She came to work with her coat, froze in a dress and threw it like a shawl, immediately warmed up. So the thing is definitely standing!