Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Delivery 43 days. Lots of hubavi ice light. Water steady, sensora reacting Dosta бързо when moving. Препоръчвам.
Super product! All smooth, zamówiłam USB 5 meters.
Works fine, I will not say that it is very bright burning. The sensor works perfectly.
Sent fast. Track tracking, the goods came very quickly in 2 weeks, checked everything works. I advise everyone
I came quickly. Everything works. The sensor works perfectly. There would be an adapter in the kit, it would be even better) I recommend the store.
Good strip of bulbs, everything works. Reached in 18 days
Beautiful ribbon very much I liked lighting wonderful everything can be seen when you cut cabbage and cucumbers are not tomatoes and generally very convenient everything turns on by hand works cool Gypsy light and excellent!
LED strip cool everything works. It came in two weeks. Everything came safe and sound. I recommend the store.
Works fine. The tape arrived very quickly-in Rostov less than 20 days. The only thing that is not very clear is the front surface of the tape is a bit sticky. Perhaps so conceived...
It came all clearly, quickly, connected to the charger and earned, the resentment of the store and the goods. I took it for kitchen furniture.
Very cool thing, definitely I advise you to buy. Shines nice with a yellow shade. Delivery within a month.
Great tape. Bright, for a mirror I even think to put brightness adjustment. Turning 90 degrees made wires and poured with hot melt. Everything is super. Seller Thank you
I'm happy with the purchase. Everything is in working order. Thanks store
looks great ,nice yellow lights for night atmos...Tnx saler,
Currently, given that there are many restrictions, the product came relatively quickly received connected everything works. Class.
Quickly came in a combined parcel, whole and works until installed. On the tape itself there is a sticky part that you can attach it. The power supply was ordered separately on Ali too. The motion sensor works as a switch, that is, next to the hand and the tape turned on, convenient in the kitchen with wet hands. Very white color, maybe for the eyes better would be a warm shade
Reached in 2 weeks Awesome tape, the sensor clearly works, I recommend the store and the goods, I'm satisfied with the man
Thanks to the parcel came very quickly well packed the product corresponds to the store's description I recommend!
I asked for two warm lights but I appreciated a variation in tonality, being one whiter than the other. An led was broken but still the lights I like pretty much. The only thing that glue almost doesn't stick so I 've had to use heat so I don't know. Drop it. Communication with the good store.
The order is exactly that is described, has no harm, very well with the store and your shop I recommend, probably back for other items, thanks.
As in the description . I recommend . Thank you .
Works. Reacts. A little smell.
для моих нужд коротковат провод с датчиком, а так..... хорошая робочая светодиодная лента. Толковый бюджетный вариант для кухни.
Отлично подходит в качестве подсветки...Довольна Понравилось! Спасибо за товар!
szło ponad dwa miesiące do Poznania. wiem,COVID.Świeci,działa ale bardzo słaba taśma, w wielu miejscach podklejałem, a odtłuściłem powierzchnie.To zdjęcia już po podklejniu