Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Native screws fell off immediately-replaced with their own. Phone iPhone Xs Max entered without problems.
Excellent case, high quality, for a redmy laptop 5 came up perfectly. Inside a full purse, on the steering wheel keeps confidently. Waterproof top, but the bottom can wet under intense rain, the phone itself will not get wet, only the contents of the purse. Friends, seeing it from me, also ordered.
1 disadvantage that it not with a convenient AF and to clip is so you this can rapidly uncoupling as you somewhere stops to drink but MSS called Safer becouse steal
Product arrived in perfect condition, according to the ad, great acquisition
Very nice case, big enough, the phone Samsung C9 + is placed and there is still a little room even. There are cells for money or documents. All fasteners are in place. At the moment, the quality is very satisfied. The Senser works through the film and works very well. Delivery is fast, all on time, even a little earlier. They haven't tried it yet.
The cover came in one parcel with other parcels that could not please. I'm happy, I already used it in the case. On the handlebar holds tightly, you can put in a horizontal or vertical position. The sensor works smoothly. For the phone mi 9 Lite came up perfectly (6,3 inches). There I put and Paur bank from xaiomi. The cover is more than satisfied. I recommend the product and the store.
Very satisfied. Waterproof processing meticulous and four. Attached device tying thread flat back lost oil can.
Super, everything like the picture... inside a lot of pockets... zippers are good. The attachment is reliable, convenient... for the photo I apologize for an ambulance, and on the attachment a little drop of dirt, riding in the rain. The big tplefon is destroying with the Stockholm. I order and the spouse ....
Good case. The sensor under the film works amazingly well, even the fingerprint sometimes triggers, although the phone already has a protective glass. Xiaomi mi9t Pro (6,39 ''screen) came up with stock. The visor does not interfere. It's like the norms. Yes, plastic, but on the previous holder there was also plastic and there were no problems with it. Zipper sliders work well, on the bends are not stuck. In the previous case of another manufacturer, the zipper went tight and eventually split. Let's see how this will show itself in practice. Not yet used on the bike, but at this stage, given my previous experience with other covers-this can safely recommend to buy. Super fast and convenient delivery. The order formed 29.03 - 08.04 already the order was at the point of issue (cash register of the store five). Picked up quickly, without a queue and a hemore (as in the Russian Post) and simply, by code in SMS.
Everything went through, the phone fits in with the stock, inside the office under credit cards, trivia and money, a steady wallet. I'll drop in extra.