Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Everything is super!
Connected two goods with another store and came at the same time, for reading a special thank you! I didn't even ask. Let's go to the description, as stated, the belt is really leather and almost any size, it's perfect for me, different size levels. Regarding the color that I ordered, they sent it much darker than they ordered, but it does not matter to me, the main thing is not a single scratch, because this is the key factor of the obereg, with such a symbol and the skin is not bad. Overall satisfied, thank you! P/s, the goods went 22 days (usual free shipping). Take it will not regret it!
все хорошо, быстро.
igual a la descripción
Браслет хороший, парню понравился, не маленький
Very nice quality
Very good material and perfect details
Браслет соответствует описанию, качестве хорошее, пришел быстро, в целом очень понравился. Все супер )
Amazing and leather is really top quality thanks a lot !
great store fantastic quality items would recommend this seller
The bracelet went 53 days, which is very long, in Russia the track number was not tracked, which is not good either. In general, the quality corresponds to the price. The hand is dirty and there is a chemical smell, but I hope it will pass over time. The store says it is genuine leather by smell and feel it is not skin, but perhaps a special technology of making leather. In my concept, the skin looks quite different and the smell should be quite different. In this question, you can rely only on the honesty of the seller, and he says that it is genuine leather. As the bracelet will be worn, will show time. The seller is adequate, sociable, answers questions. I do not regret that I bought a bracelet from the side is stylish and beautiful. Shop and seller can recommend. All good luck and good shopping!
Super, polecam
Bracelet took as a gift, I hope to like it. quality is not bad, I recommend. thank you to the store
Cool bracelet, came quickly in Rostov 2 weeks, the skin itself is not quite clear, I'll see, and so super!
Unfortunately have not received orders, otworzyłem dispute a store immediately turned me money.
Cool, the skin is pretty thick. Hung in the car.
Delivery 20 days quality is good but looks like cheap leathers
Delivery is fast, looks good, your money is worth.
Is exactly as the picture only I thought it would be wider. and it toke a very long time due to the Corona outbreak.
A good product. I advise. The goods correspond to the declared characteristics. Your money is worth it. The choice is yours.