Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
22.06.2020 made an order, 28.06.2020 has already arrived in Sochi. Checked, works. For their money is justified.
Order green option. Drivers put themselves. Delivery by sdecom, less than a week to Tula. Before that, there was a laptop adapter too with Ali, but PCI with three antennas. At first there were normal speeds and stability. But then the speed fell to a couple of megabytes and began to appear breaks of communication. Let's see how it will be with this. But the speed grew significantly. Rate 100 MB
Everything is fine! I order the second one! Seller and recommend!
Long waited, but waited) checked, everything works. Thank you
I order the second, class adapters and delivery fast.
Adapter was packaged great! started working right after drivers installation. 5 ghz wifi speed using adapter is approximately 25% higher than default 2.4 ghz laptop wifi. thanks to store
The parcel is happy! Speed is high. Ordered 2 PCs
Everything works, goes with the driver, it's just installed and the surf in the Internet.
I use one day and did not measure the speed. In general, everything suits. Put the film on a 5 GB upload, said minutes in 3-4, which is faster than it was. Delivery sdek just over a week. The store 3-4 days carried the goods to the courier service. Delivery from Moscow and in general for 4. came the whole. I took it out, put it in the laptop, installed the drivers and instantly started using it and it's cool, there is no time to find the right drivers. Later I will add a review.
The tip came, everything robs, the speed test has not yet done, it is determined immediately, the firewood itself rolls, windows 10
He came in a month. Works normally at 5 GHz and at 2,4 GHz too. On the disk there are drivers from Windows XP to Windows 10 (x86 ,x64), macOS, Linux.
Works at 5mgz. Looks like no USB2 or USB3 difference. The speed is almost the same. My tariff is limited to 50 Mbps. it was not possible to reach the declared 600 Mbps. Week delivery to Moscow region.
I haven't plugged in yet. It came to the Moscow region for ten days. Sdek.
5 GHz is there, but 600 Mbps is definitely not. It works through USB2.0, which does not know in such speeds. Tests: Network 5 GHz, internet 300 Mbps. The router is standing in the hallway, the computer in the room in the opposite corner. In the parameters of the adapter shows the speed of 260 Mbits, the Speedtest gives 170-200 for loading and 100-130 for yield with a ping of 4 ms. In the same network exactly in the same place, McBook pro 16 years gives the connection speed of 350 Mbits and Speedtest 300/200 for boot/return with Ping 6 ms. The OnePlus 5 phone delivers 330/380 with a ping of 2 ms. That is, the whistle is clearly weaker than the built-in McBook and phone, but also 200 Mbits speed decent, Ping is excellent. On the photo of PC, phone and laptop. Drivers on Windows 10 got up without problems and instantly. Do not wait for a miracle, but your money is worth it.
Track only on China, everything corresponds to the description. Seller Thank you!!! Recommend the product and store!
The goods came fast. The drivers are on the adapter itself. Speed comparison in the photo, connected to 5Hz. It's fine.
It came, very quickly. There were no problems with the installation!! Speed with 30 MB. Grew to 101 MB, although on the phone 150 MB. Everything suits me anyway.
He came to Volgograd in about a month despite quarantine. Works, on 2.4 connected without problems, the driver sewn, on Win10 stood at once
Adapter works, delivered without damage, recommend!
1,5 months to MSK. The description is consistent. No comments. A pity without restarting can not be applied-with the bootable flash drives of the network do not see or need to bother somehow.