Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The package came very quickly. The product fully conforms to the description. The top material is soft, nice. Her daughter is delighted. The only shortcoming of the seam on his head was a little apart, came already torn, but it is repairable and not silly. Recommend! The pillow is super.
Very cute toy as described, took 2 months to arrive.
The plush is very good quality, the texture is super soft, it comes well filled. It arrived sooner than expected!
Came just 2 weeks before Mo Very soft A little different paws, but it's not a problem 1 m body Tail 30 cm
The plush is very soft and stuffed a good amount! Did not come vacuumed sealed (bonus for me). Shipping took over a month but that’s to be expected during COVID, so it will not affect my rating.
Great Cat :) very soft, perfect as a pillow
Ordered during discounts, goods shipped quickly. The store very closely followed the deadlines, he himself extended the protection of the order for which he very much thanks. Kitten is clear and unharmed, very soft and pleasant. Super satisfied
Good toy. Just like the store's photo. No marriage and no smell. Very soft and nice. Only the length of the toy is less than stated. Ordered 50 cm. In fact, the toy is 45 centimeters. Still very long delivery. Almost two months of parcel stuck in China. I wrote to the seller several times. I thought he wouldn't come at all. But they still delivered. For smaller size and long delivery four stars. And so the cat is very cute :)
Not much is not such a face as in the photo in the description. It's nice to touch.
Who spent two and a half months long. Sew the basil qualitatively, the notes do not stick everything neatly. Gabit is also well evenly. It is large enough 70 cm.