Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Lovely leggings. The picture is bright, beautiful. looks like a bomb. In the size clearly hit. I'm delighted. came quickly and without problems. Recommend of course
excellent quality, cause of the world pandemia takes more than regular to arrive, I select medium size and fit me perfect. totally recommend
Very nice to wear High waist For the size it fits perfectly I make a 34/36
justo como lo indica el vendedor , excelente producto no se transparenta nada.
Todo perfecto, tiempo de esperar súper rápido, pedí la talla más grande pensando que me estaría más apretado y el tallaje es perfecto.
Artículo de muy buena calidad, llegó bien empaquetado,pedí la talla L me quedo perfecto. recomendado totalmente.
Talla exacta , muy bonito y cómodo . Envío rápido .
размер m на обхват бедер 98 слегка великоват, немного свободные. для роста 172 коротковаты. принт на самом деле не такой крутой, но все равно нравятся. доставка в Тюмень за 17 дней. рекомендую
Получила в Москве через 4 дня после заказа. Материал приятный, не скажу, что утягивающий, не просвечивает, швы все в идеале. Брала размер s на ОТ 71, ОБ 93. Советую и товар и продавца
Thank you very much for a lovely and very fast service! The material is top quality and looks awesome on the body. I will come to buy again. Cheers!!
Ношу 29 размер джинс, размер L оказался большим, а так лосины отличные
Print pants and very good. Great quality pants.
beauty legginsy.Size M :170cm high .I'm very suprised .Hit quality and super look. I recommend store
Leggings Super! Corresponding to the store's description. Dense, for height 162 and size 44-46 (about 95 cm) size M most that could be tried.
Perfect, I buy size M and use in Spain a 36/38, and I think these tights have a normal carving according to Spanish or European size, the stuff is cool and I 'd say I could use an s too.
172cm and 66kg. A bit too short, but generally ok. Ordered M but I believe that S would be also good. For this price The quality is really satisfying. Sent very quickly. It took 2 weeks to be delivered
Very cool. Quality is super. Top of the gum. Sit tight. Waist is not low. For yoga and sports is what you need. Delivery less than 10 days
I arrive even before, incredible, just like the photographs, excellent service.
Great order received without any problem in Las Palmas de Gran Canaria. Received in no time. They are good, beautiful colors and fresheners. The print is not lost. I like them! Thank you store, very happy!
Good quality price. I ordered the S. son to do CrossFit