Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Ordered September 8, received 21! The fastest delivery of all that I had!!! Good and bright leggings, the quality is a little inferior to brand, but for their price they are fire!!! Advise!!! Waist 72, hips 93, height 157. I ordered the size s. Sit visually well, but according to the feelings on the body slightly freely. Later I will order more, in a different color!!! To buy I advise!!! Do not doubt!!!
Leggings are cool, stretch well, the color is bright, shiny and cheerful, just for the gym, the quality is super, at its 46 size took L, and was not mistaken. Delivery is very fast, the track was perfectly tracked. Thank you very much to the store.
súper lindo y buen de talla
мне нравится качество супер класс. Из за карантина долго не могла получить посылку. На почте лежала. Очень рада была когда получила. спасибо большое продавцу быстро отправил. Из за карантина не могла получить, будущем будет как раньше доставка 15 или 20 дней
все полностью соответствует описанию, заказываю второй раз очень довольна качеством . рекомендую
Прочитал много отзывов, интересовался какой размер правильно выбрать. Заказал М-ку жене, ей подошли хорошо и я очень доволен. Продавцу большое спасибо за быструю доставку...
Muy buen material
Доставка супер быстрая, около 2 недель в МО. Штанишки ну очень понравились! Прошиты качественно, швы плотные и повсюду оверлок. Тянутся очень хорошо, нет эффекта сдавливания и неприятных ощущений от резинки. Очень качественные, с ярким и сочным цветом. На рост 158 и 44-46 размер заказала S - вообще идеально. Не утягивает, нет эффекта растянутого рисунка. Всё прилично и красиво. Тянется отменно, но при наклонах/приседания видно белье. Не критично, совершенно в рамках приличия. В зал ходить можно без проблем. Тонкие, хорошо дышит тело. На рост повыше - будут коротковаты. В моей жизни эти первые штаны, которые я не подворачиваю наконец-то! Покупкой довольна. Заказала в этом магазине двое разных, пожалуй и ещё что то присмотрю, поскольку качество превзошло ожидания!
хорошие штаны.пришли довольно быстро.по размеру хорошо.Плотность средняя.красивык.главное что бы было удобно заниматься.Отправлены были сразу.
Очень нравятся! Быстрая доставка - в Польше за 3 недели. На рост 174 и ОБ 102 брала размер L. Сидят комфортно, хорошо тянутся, слегка коротковаты, но не критично, сверху пояса резинка, не съезжает и не давит. Для спорта - отлично, ткань скользящая, прохладная, не светит.
пришли леггинсы быстро из Китая.14 отправили,28 забрал на почте.Сшиты нормально.Но шов оверлоком сделан снаружи и внутри.Это и непонравилось. Заказывал жене.
Lovely leggings, vivid color, not transparent, correct size same as description, they are high waist, arrived fast in less than 3 weeks, very good fabric, 100% recommended.
Very pretty as they are in the picture without fins but they are fine
Delivery was fast, about three weeks. Track tracked. There were no foreign smells when unpacking. At the waist is a tight elastic band, as I like. Such elastic bands perfectly hide the shortcomings of the figure. The seams are even. The material to the body is pleasant I chose the size M for parameters 65 93, it was possible and S. I 'd rather sit tight. On my height 175 were short. This model is more suitable for growth up to 170. Leggings in quality are good, comfortable to buy I recommend
Great, they're perfect and the fabric is very good
It's very cool, hips 111. The parcel went about a month.
Geniaaaaaaal!! I was looking forward to k and they're wapisimoos! I caught a perfect S and kedan. I measure 1.60 and weight 60 kilos pa k vojais for reference. I'm delighted. It takes me 1 week longer than I set but it's understandable due to the situation we're in. But all very well
They're comfortable, the size is fine, and they're not transparent.
Leggings came in a package, there was no unpleasant smell when unpacking. The quality of sewing is excellent, there are no stinging threads, all at the highest level. Material from which sewn leggings: 88% polyester and 12% spandex fabric stretches well and sits on the figure. On the fabric itself digital printing. The fabric is breathable, they will definitely not be hot. On parameters: 62-92 took Size M, leggings sat perfectly. The length of leggings on the height of 162 suited perfectly. Delivery is very fast. Track number was tracked.
This product is the product:: this is the one, and this is the first day, and this is one of the other:: this is the one, and this is this: this is the one, and this is the one: this is the one, this is the one, this is the one, and it is the other: this one, this is the one, and this is the one, this is the one, and this is the one, and it is the one or thick for classes in the Hall will go great store and the goods recommend seller Thank you