Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great Lizard. All the stones are in place. Super, I recommend.
Stones are all in place, sit tight, heavy and looks very cool
Delivery is super fast: only 20 days from the time of purchase! And it's during the pandemic! Bought during sale for a great price ~ 1 €! Track number was tracked in part, but with such delivery speed, no tracking needed. Brooch in the form of a lizard is very beautiful and quality. I am very pleased with the purchase. Thank you very much to the store, I recommend this product to all...
Very beautiful, all the stones are in place, thank you
Very beautiful brooch. It's been over a month. My daughter is happy
ok.
I got it in a month. I like it, it's so cute, thank you to the store.
Great Lizard! Well sit, do not hang out!
Very beautiful
Until St. Petersburg was less than a month. Very beautiful brooch. There is a loop for rope
A wonderful lizard. Very beautiful. The head is like feonite, glittering, shimmering. Not small. I recommend definitely.
Chic brooch
Beautiful lizard. The head is a little higher, but if you stick it right, it will be fine. Came without any damage and quite quickly.
Excellent quality broches.The best store 5++
The cheekbone is just cute! Thank you!
Under the Big Stone is a small gold mark. I hope it's only visible to me. Delivery fast.
It's been five weeks. No tracking. Just like the picture. Recommend it. Price 161 rubles
Beautiful lizard, store Thank you
Chic brooch, very liked, corresponds to the description, all the rhinestones are in place. Came fast, got it in the mail. Seller recommend.
All OK. Fast shipping brooches beautiful