Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
It works well and fits very nice into the palm
The mouse is good. Materials of manufacture are medium. Exactly not premium materials, the laws under the famous brands, but it is visible that cheap, you can use it! There is one big flaw for me, it is very light, because of this, I had to disassemble and put into it the iron, it became much more comfortable to use. The sole with the pads, the pads are slightly rough, but moving the mouse does not interfere much. On how much I realized 3 modes of adjustment DPI. Quite enough to adjust for yourself. The mouse is quite large, and it's very good, not these are all laptops. I took not for games but for simple work. With refinement, you can use. The buttons have a very pleasant soft move without a loud click. Side also work without complaints and the same soft and quiet. I put the mouse 4, for this money norms. I recommend to the manufacturer to increase the weight of the mouse. Very short wires for charging, the mouse works and when connected wire. Mouse wireless. It's worth charging.
The mouse is excellent, its money is worth. For a very long time, about three months. In the rest everything is fine, under the big hand is what you need.
First Impressions (I use only three days)-An excellent mouse. Coverage, working time (in three days did not charge), keys-everything is fine, naturally subjective opinion. In appearance, it resembles Logitech MC revolution, only without being cut from the side. By the way, it lasted for a year and a half and cost 5000 rubles. In 2008. If there is a pause in use (five minutes), the mouse itself turns off, which saves the charge. The only drawback is the absence of a charging indicator. The store quickly sent the goods. Ordered 15.09, came 18.09, which is a record for delivery from a warehouse in Russia to Ali. IML at altitude. I'll add a review if the mouse stops working, but in the meantime everything is great.
I use 2 weeks Never charged again The move of the buttons is silent A rug is needed, the table hangs
Ordered, received, connected and everything works. I recommend, sent very quickly. I wanted a big humpback mouse, and I got it. Slightly light, I like heavy mice, but I'm happy, very nice material. Recommend
Чудовa Misha, працює ideally, trochi незвична spochatku, ale dugé зручna, suede 24.08 came 09.09. It's a little bit on the hat, that girl. I recommend the goods to the store
muy buen producto, lastima la demora en la recepción de este, demoro mucho , más de 3 meses lo pedí desde el 24 de mayo, y solo llego hoy 26 de agosto , hasta montería Colombia
Получил мышку, все супер! Очень быстро привык к форме, оказалась удобнее, чем я думал. Запрограммировал боковые кнопки, все работает. Правая и левая клавиши тихие. Качество довольно высокое. Покупкой доволен, могу рекомендовать. В дальнейшем, постараюсь дополнить отзыв опытом использования!
Мышка прикольная, удобная, но скорее для мужской руки. Доставка в течение 3-х дней курьером.
Muy buena calidad, botones silenciosos y muy buena sensación en la mano. Muy rápido el envío llego en dos semanas el producto. Excelente vendedor
Ну, во первых, пришла мышь с не прикрученной платой внутри. Винтов не нашлось, посадил на секундный клей с содой. Место не особо нагруженное, должно держаться. Сама мышь норм. Пластик дешевый, но без облоя, главное не уронить ее. То, что очень легкая - для меня плюс, так как брал в офис. Форма удобная, рука у меня средняя. Провод мягкий, но короткий, для ноута только.
mouse is alright working fine. Dongle only. it does not work via cable. Mouse is pretty big if you have bigger palm , you'll be fine. silent click is nice but the middle button (wheel button) is hard to press.
המוצר הגיע מאוד מהר (7 ימים) בדיוק כמו שמתואר. הוא נוח, יפה, ומותאם לים בצורה מושלמת. כמו כן גם לא צריך סוללות, פשוט לחבר כבל ולהטעין.
The order came very quickly, the quality of the goods is excellent! I am very happy with the service! I will buy here again! I put the store Top Five Stars!⭐⭐⭐⭐⭐
Delivery to Odessa is very long, but it's because of the virus epidemic. The mouse works well, but very easy. It's all over. Seller Thank you
Very good value for money
Great mouse! Connected instantly, came practically charged. It's just clicking. The only minus is not easy in size. Recommend! Tracked throughout the delivery. Mouse for a big hand.
It came to Me very quickly, in 2 days. It's pretty bulky compared to the one I had but it's comfortable.
Very happy with the raton in general, if you know what you're buying, finished everything in plastic, clicks are super quiet except the buttons on the sides that are pretty noisy, size is large, but very comfortable, From the store to say that until today is the order that has taken me the least time to arrive, also because it comes from the same country, only 4 days s or so, I usually recommend it for an office raton, to play obviously not. Except games that don't require precision and speed (shooters)