Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything is fine. It's been 10 days. Very fast. The description corresponds.
The product is super, the wife is very satisfied.
Delivery is fast, the vegetable cutter was well packed in a thick navel (for this special thanks), the knives are very sharp. Recommend.
As it comes out in the description, very easy to use, everything perfect
Recommend all this salesman. Fast shipping to Poland in three weeks.
I do not try it yet but I like it a lot, looks solid and quality
Тёрка впечатлила меня. Имею в наличии комплект Borner ещё с 90-х. Задался вопросом о покупке нового комплекта. Почитал отзывы о современном Borner, сходил с магазин и по вертел в руках... Денег стоит больших, стоимость по достаткам 90-х и текущим сильно упала, но и качество туда же ушло. В общем наткнулся я на эту терку в просторах интернета и купил - цена/качество на высоком уровне. Я очень доволен покупкой. Удобная, продуманная и безопасная! Рекомендую!
It came in the air of the svidko, the goods of the bone. Definitely recommend!!!
Quality Manual vegetable cutter with adjustable blades. Delivery time in Kaliningrad 8 days. Delivery by cdek transport company to the door by courier. Fast! Track was tracked all the way. Thank you! I recommend this store.
Very good vegetable cutter, sharp, with a comfortable stand. Many different combinations for slicing. Cabbage (6 kg) and carrots instantly on the tire. For cabbage, the holder did not use, and potato for chips is very convenient to cut with a holder with guides. Delivered to Moscow very quickly, in a week, by sdek. Thank you store.
The parcel came quickly enough, in a box with instructions in English. It's easy enough to figure it out. Comfortable, tried on potatoes, wanted to cook fries. Well, it's really not up to the end. And so good, quite massive and large. I am happy with the purchase, a good gift for the new year☺
Not tried yet but looks good. I will leave another opinion upon use. I recommend this store. Thank you.
Very fast. Ordered 02.12.2020. The courier delivered to the House 05.12.2020. Packing is intact. I have not checked the work yet.
I took it for a gift. The box is certainly not presentable. Packing except the box was not. Delivered by sdecom. in general quickly. 23.11 ordered, numbers 29.11 came. I have not checked yet, but in appearance it's all right
Sent and received quickly. Corresponds to the description. Knives after the extension do not hang completely, for this they are required to move to the initial position under the working surface. The grip is completely disassembled. Happy with the purchase, but buy a circular grater by the type of meat grinder, see. 2 photos, it is more convenient.
Vegetable cutter is just a bomb, knives sharp like a razor. But the packaging just no words, thought it came broken, shot on video just in case. Good thing it's whole. Sent, quickly, came also quickly by courier.
Very good vegetable cutter, really liked. Cuts vegetables instantly. Well thought out safety system (besides the holder for vegetables there is a special cage that is inserted into the groove and eliminates getting your fingers in salad). Vegetable cutter came in a native box without additional packaging. The usual blade is very well sharpened, there is a small clip on the wavy, but it does not affect the work. I recommend everyone to buy.
The goods came very quickly. I got it through CDEC. Instruction in English, but with pictures. You can figure it out. Vegetable cutter did not suffer during transportation. My wife will be delighted. How I will try to complement the review.