Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Nozzles are comfortable, but the traction is weak, in general for its money will come down
Och liked it! To start, you need not hold a lot of the button, and then it turned out that this is not all power! Two more times he clapped and he began to work even more!
almost 3 months to get the item its too much honestly. its ok not amazing. I thought it will be better
Very nice design! Handy in a car, not very strong at work in comparison to a home vacuum cleaner)) but suction is quite good.
Hello I had the vacuum cleaner I have not used it has arrived it is suitable for storage
It reached me in 10 days. It was the fastest shipping I have seen.
Perfect.. But long
small but good enough for suction dust and hair fall
Beautiful design. Convenient to use. Suction power is enough to clean the car interior. Delivery is very fast.
In a week's time. Like a vacuum cleaner in the cabin is good. The power button does not give any force. Just the power button, one speed. However, the thing is useful.
Delivery 58 days to Kiev. Cool, very comfortable sits in the hand. But for some reason it is written that the discharge time is 20 minutes, and it has been charged for 3 hours. Pulls like an auto vacuum cleaner: Do not wait much.
Cdek shipping this time is super fast-6 days. Vacuum cleaner for cars is the most that you need! Recommend!
Well packed. Fast delivery. Have give a first charge long. Maximum time of use: 12 minutes. Two variations of power.
With a view, I do not know anything about how it will work, I hope it will.
Pulls not bad, but the volume of the pelesbornik wants to be more
The order came to me very fast the packaging very good as seen in the video very good power to vacuum the car I like it very much
haven't used yet, but looks very good slow shipping due to covid 19
Think, rather than force about non-caustic along the Quran reading pen
Shipping fast and design also neat. USB charging line charging dock mobile before. Old other products are being provided data on living Jack Car or office, at home and also convenient. Cleaner noise is plane flotation correction, Sound dock without nicer.
That's good. But with stationary from 220 is not a comparative