Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
It feels very comfortable to wear for a day! I feel that things are clearer and the color is deeper. The noon sun is not glaring, and this is more clear and comfortable ! I am highly myopic, I am very grateful to have such a good product to solve the difficulty of not wearing sunglasses.
I was looking for a lightly tinted sunglasses as off-the-shelf sunglasses tend to be great in direct sunlight and a nasty hindrance elsewhere; in fact, I couldn't use sunglasses while driving as the glasses were too dark to read the dashboard. These darken/lighten according to the brightness (although not as dark as those other sunglasses), which takes the strain off my eyes in bright sunlight while still letting me see items in darker environs. As other reviewers have pointed out, you often forget you have them on.
These are amazing for night driving. Without them, I'm basically completely blind as oncoming headlights really affect me. With them on, I could see as well as if it were daylight! I expected them to help but I did not expect them to be this amazing. I highly recommend. I tried some yellow tinted glasses at the same time and those did not work at all. These are the way to go!
Product is great and better than I expected for the price. My head is a little on the larger than average size and they still fit but I think I am at the max. Lenses transitions well as promised and help with glare. I have not had a chance to test them night driving yet but expect them to perform as solidly as they do during daytime. Happy with my purchase. Packaging was pleasantly better than expected.
I’m very pleased with these glasses. I’m just learning to ride a motorcycle, and I’m a passenger as well. These work very well on an overcast day, not too sunny, and night time. As a passenger, I need some eye protection, and they do that very well. I searched a long time for these, I don’t have a large face, and they fit really fine.
So far these glasses have been great, they do exactly what they are supposed to do. I am a professional gardener, I put my stuff through a lot of different situations. these glasses are also very clear, a plus when I am looking at tiny pests in the field.
I really like these glasses. I just received them a couple of days ago and they look just like they do in the picture. I don't like real dark glasses so these were perfect. The only problem I have is that I have not been able to check them out while driving because my husband borrowed them while driving and he won't give them back so I plan to order another pair four myself.
Fits perfectly and very comfortable to wear. It’s very difficult to buy glasses because they often do not fit well; but these fit well, are lightweight and work well for cutting glare. They are also good for day and night driving.
I bought these glasses to reduce glare during nighttime driving, but I found that they also reduce the blinding glare of when it just snowed and everything is white, but the sun is out and shining. That used to feel like being stabbed in the eyes, even with sunglasses, but not with these! I don't even bother with sunglasses anymore, these are my go-to! I recommend them for everyone! Packaging was great, case is well made and sturdy, and glasses are a spectacular buy!
I love the fact that I no longer need glasses to correct my vision, but I needed sunglasses, on the advice of my surgeon. I got these photochromic glasses because I could wear them inside and out because they only darken when needed. Since I don't take them off when traveling or doing an outside activity, I eliminate the possibility of losing them. I never kept a pair long enough to really use them because I'd taken them off and.......they're gone! These work as advertised and I'm thrilled with them. They are also polarized which makes them perfect!
These do the job at a price reasonable enough to buy two pair. They have really helped with my nighttime vision while driving. I found them to be great during the glare of the day as well. They are light enough to forget you have them on and without a heavy tint going in and outdoors doesn't require removing them. I actually came inside on a very bright, hot day to find an infestation of ants under the sink. Was under there for fifteen minutes clearing them out before I remembered I still had the sunglasses on. Good product.
For such a price, excellent glasses!
very fast delivery. very good store. recommended
Goods delivered. All as in the description of the goods. The quality corresponds to the description. No scratches. Polarization is present.
Thank you, for such money Super
The quality of glasses is excellent, polarization is beautiful!!!
Everything is great thanks
It's OK. thank you
Super 5++++!!!
The glasses are excellent, just my size.
Elegant
Shipping fast goods also great
Thank you
Excellent glasses do not distort the vision conveniently on the nose price quality for 5 +
Good Goods, I liked it, cheap and serious.