Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Polarized glasses with 5 lenses for cycling. Glasses are included: Brand logo and carabiner zippered case with 4 Replaceable lenses inner frame black bows brand logo soft pouch cover brand logo napkin I chose x-yj-jpc01-3 glasses with the main mirror lenses of gray color and plus extra black, transparent from the wind, transparent yellow for night vision and mirror orange color. The model of glasses is very comfortable, hold well, do not fall down, adjustable on the circumference. Due to its shape, glasses give quality protection from sunlight and wind. Delivery is very fast. Store packaging reliable + mail package. Recommend!
Quality product with very good.
Nice bike. Correspond to the description completely. In the set, several lenses (one polarized). Just change. The arms are also removable and are in the set. Glasses quality is good
Great material. Like.
very good quality
Excellent glasses…
The appearance of the product, as in the photo. One glass is polarizing, the rest without this effect (the lens with a polarizer is marked with a sticker). By good, you can take only two lenses, it's yellow (for evening trips) and polarik (from the bright sun). In the kit there is a sticker, where you can check the polarization. Of the minuses: a sharp chemical smell. Weathered for two days .... but still there is an unpleasant smell of plastic (((arches are not so flexible like on video. (Some lenses after installation in the frame, luftyat, it is not critical. Also, the partition in the middle of a little garage review. Of the pluses: a good case is convenient to store the kit. there is a mini carrying bag. Stock of lenses for a long time. Easily change, they will not fall out. No pressure on the head, from the wind and insects protect. The lenses are not gentle, they do not scratch. I drove in them 750 km, I did not experience any inconvenience. I am happy with the purchase and the kit, for this price.
Delivery 2 weeks to the Moscow region. I chose the kit x-yj-jpc01-5: 5 lenses in a black frame. Looks all solid: a cool cover with a zipper with a carabiner (lenses do not touch each other). Every lens comes in its package. All without defects. In my set, yellow lenses (for Twilight or cloudy weather), transparent (from washes, wind and other stuff), Black (dark enough, they are polarized. It is checked polarization with the help of special. cards included), Red (inside black, suitable for sunny days, outside mirror red-orange with overflow, effectively look), Mirror Silver (from the inside black) + frame for lenses for those, who has problems with vision (attached easily and simply to the main frame). Arches Spring, which is good, do not press on whiskey. The glasses are large, but they fit in size and the teenage girl (in the photo). Silicone nose pads. The handles are rubberized (or silicone), there are spare in the kit.
Fantastic, exceeded my expectations, product many quality. Loved all grade lens and lens holder
The kit is complete, as stated. The inner frame is designed for people with poor vision, you can insert your lenses into it. Due to the curved shape of the glasses and the arms from the head do not fall off and are well adjusted on the girth. This model completely protects the eyes from sunlight and glare, thus preventing dangerous situations in traffic on the roads. They can also be used in the winter period for other sports.
These are the best glasses! Lenses Change very simply, only for the first time can be hard. Then, as soon as you understand with your hands, as everything happens, there are no problems! The whole set and the way the case looks, how everything is packed looks very, very presentable. If you consider for a gift-the most important option.
Very good go arrived fast
Excellent! The package as the one that I chose, a complete match with the description and the specified sizes. All lenses perform the declared functions. Polarization is excellent, good viewing angle, convenient for both side view and when you look down. Change the lenses will take 30 seconds, it's simple, you can slightly bend the lens itself or the frame. Small scratches for 4 days of use did not appear, although I changed the lenses every day 2-3 times. The shape of the frame is universal: I have a narrow face, for which I usually take glasses 135-140mm, but in these I'm comfortable, they hold tight. The same glasses came up to a man who wears a 145mm frame. The case does not bend. Lenses in it will not be damaged. Delivery 2 weeks to Ukraine is very fast. I recommend, I liked glasses!
Set Super! Glasses are very good quality! Very strong, light, flexible frame. Lenses easily pull out and change quickly. Pull on the frame and pull out the lenses, do not be afraid to break, the frame is very well bent and takes the original position. Sit on the face tightly and comfortably. There is a second set of showers. 5 lenses, one of which is polarized, there is a fish test to test. In the kit there is a dioptric insert for people with poor vision. Convenient durable zipper case for storing glasses and lenses. Stylish case for glasses bag with brand logo and napkin for Lens Care Extra plus in this kit! Practically buying this set, you buy 5 different points for all occasions! Delivery fast! To buy I recommend! A set of excellent quality!
Great product, polished, delivered according to the description
Glasses very top. Comfortable.
32 nap alatt érkezett meg kiváló minőség gyors szállítás job ár érték arány
Glasses good quality and no fees BH mines.
Very good product Super recommend
Arrived ahead of schedule. Was very satisfied with the glasses. Fit perfectly on my face. The material is quality.