Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The jacket is very soft and warm. Took specially on the size more that was like an oversize, looks good
Super cute and fluffy. Amazing condition
this jacket is worth your money! so soft and durable! i love :)
Honestly such a pretty fleece, completely accurate and no faults! I would definitely recommend getting an oversized one as it looks so cute in all my outfits! For a perfect oversized look, I got a Large (I would usually be an XS in most clothes)! Would 100% recommend, especially with fast shipping! :)
The color is slightly different, but I'm completely satisfied. Take a better large size, so it will be like in the photo. I took XXL for height 163. I did not communicate with the store, it came somewhere in 2,5 weeks or a little more. As a gift put a comb
It is identical to the photo the color changes the shade of the green slightly compared to the image. It took a while to get here.
very comfy, good quality and just as pictured. size runs v small tho if u want it like the pics- i got XL and it was just ok. very kind store and pretty quick shipping to uk (~19 days). thank you!!
So cute I love it, the quality of the fleece is so good and it came quickly. I got a large size so that it would fit like the photo. It’s very comfy and looks just like the photo. Thank you!
Does not smell, nothing sticks out, everything is wonderful, I'm happy with everyone! I took the size m, but it is better to take on a bigger size
I love it!! I ordered it in a size XXL so it would be really oversized, its super soft and looks exactly like on the pictures! I recommend ordering a bigger size if you want it to look like the girls on the pictures. (Also came with a cute gift and shipping was fast)