Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
On growth 175 ordered XXL. I'm happy with the purchase, let's see in the sock and after the haircut. Recommend
The sweatshirt is good, warm. Slightly darker than in the photo, but nothing terrible. If you want an oversize, then order a larger size. The parcel went to Peter for less than a month. At first it smells strange, but after washing all the smells go away.
For the price and quality, at home, to wear in winter the most it is possible of course and on the street, but the daughter will not dress, light, warm
The goods are soft, the quality is excellent, only if the size goes like a slightly reduced, if you want that it would be straight as a free hoodie, it is better to take on a larger size, the hood on the size of S seems a little bit small, and so I liked everything
На рост 175 р-р и 42-44 подошло. Цена=качество,но норм.У нас такие стоят от 800р. Цвет какашки правда,я думала будет более пастельный...
Синтетика. Приятна к телу. Имеется небольшой начёс. Тёплая. На осень подойдёт. Но скорее всего быстро скатается. Посмотрим, как покажет себя в носке. Заказ шёл недели три-четыре.
Зелёный цвет совпадает с картинкой, как с наружи выглядит мне неочень понравилась. Но внутри приятная мягкая обивка, худи теплое, при получении неочень приятно пахнет, но это не страшно Рост 162 вес 44 S подходит идеально, но если бы была чуть больше худы было бы мало Прикрывает половину попы До Красноярска худи шло меньше месяца
Классное худи, мягкое, не пахнет, на ОГ 93 ОТ 69 ОБ 97. Можно было брать и больший размер. Нитки не торчат
The order came quickly very pleased. Material 50/50 synthetics but pleasant to the body, not skinny in it is quite warm. Took XXL per height 166 cm and weight 55 kg, just as big as I wanted but a small hood is a minus. There is no smell, the thread does not stick out.
Худи отличное. Немного заужено к низу, в этом минус. На 46р село отлично
Отличная толстовка. Она не супер-толстая, но довольно теплая (сегодня было прохладно, надела ее, сразу согрелась)) Доставка быстрая. заказала 22.06 пришла 07.07 в Саратовскую область. На параметры ОГ-85, ОТ-72, ОБ-98 взяла размер XL. По мне так идеально, легкий оверсайз эффект, именно такой, какой я хотела. Длина на 158 см рост прикрывает пах и ягодицы. Крой толстовки не оверсайз, плечо не так сильно спущено, как на фото, у меня выступает линия плеча на 2-3 см от моего плеча. Капюшон маловат, но плечи не поднимаются, когда его надеваешь. Однослойный, внутри флис. Цвет. Толстовка темнее и ярче, чем на фото, карамельный цвет, очень приятный. Мне не удалось его запечатлеть наиболее близкий на первом фото где только капюшон. Я видела фото в комментах из-за него и заказала, хотела именно карамельную толстовку без карманов и рисунка. Так что я очень довольна)) P.S. все фото сделаны снизу вверх поэтому я выгляжу как бочонок, на самом деле он просто прямая не приталена и не огромная.
Delivery month. The sweatshirt fully corresponds to the description. Sewing neat, stinging thread is not, stitched perfectly. At OHG 94, from 79 ordered 2XL, the village is good, slightly large in the sleeves, if I took XL, it would be in a tight chest. Girls, no matter how many sizes you take, as oversize it will not look, this is not the same model. I didn't count on overseas, so I liked it very much. At the height of 1.64 cm, the hood is worn normally, not small. In the future, most likely there will be skins, so only hand wash. The order is very satisfied, thank you store! (1 Photo-color, 2 photo-quality face fabric, 3-photo quality wear side, 4 photo quality stitching). Recommend!
The sweatshirt came to the SPB for 22 days. The quality was very pleased for its money. Cuffs are not tight and not tight. Growth of 158 (87-64-89) took Size S. I'll order another white one)
Nice sweatshirt. There's a little smell. I would like a hood more
Chic sweatshirt, color took hacki-turned out to be closer to mustard, very bright color, sits perfectly, at its Russian 42-44 took L, freely sits, excellent quality, warm, for your money it's just delight!!!! Cost 665₽, delivery in the area of 20 days)))
Synthetic, order size XXL, wear size m, looks also like size m, but not more
It's just a gun! Great huddle, very meek, nice to wear. With the size of a little lost, it could be bigger. But in general, I'm pretty. Beautiful calm color, looks decent. You can order and do not regret, since the sweatshirt does not look like a cheap sweatshirt staple somewhere in the basement. By the way, I can be found in VK-@ S. krivxn
I really liked it. Warm! At 42-44 (approximately 85/65/103) ordered and. That was great! Bought for 694,08r. Received in the time specified by the store. Qualitatively stitched. Please note that there are no pockets) I, by the way, did not look at it. In general, everything is fine. Even additional communication with the seller was not required. Thank you very much good and good seller!!!
In fact, glass synthetic, after ironing the iron of the holes remains a shiny footprint, it is necessary through gauze chtolly, not if you need a basic sweatshirt without any stitches and pockets, then the norms
The sweatshirt is excellent, everything corresponds to the description, no strange strokes, reached in 2 weeks in the midst of the pandemic. Thank you very much to the store.