Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Super, synthetics, But sewn okuratno. Arrived in 10 days.
Overalls are good, size in size, came in 2 weeks. I recommend to buy.
Very fast delivery (Moscow, postomat). Fully corresponds to the description.
Brilliant jumpsuits!! Love it!
Pleasant soft fleece, sewn well. Lining only in the Hood, also made of fleece. I took the size of 18 m, in fact it's 80 cm, in the last photo, the comparison with our overalls is 80 cm. Delivery is less than two weeks. So take into account that cambies are small, otherwise everything is super.
The item was break but am do not send back ((((
Very satisfied with the order. Size fits. Thin fit for spring and warm autumn.
4 weeks delivery, pajamas cool, soft, 18 m approached the child 12 months, 11 kg, height 78 cm, wear 80-86 size. Will wear another couple of months for sure
The order went 3 weeks, in a normal package. Overalls of good quality made of thin fleece for a warm autumn, the child 1 year old with a height of 81 cm sat with a large margin. To buy I recommend!
Excellent suits for 18 and 24 months. Super fast delivery for 12 days to the Moscow region. The quality is excellent, there are no complaints. Slightly different fur hats in the hood and ears, cuffs too. I recommend to buy. Thanks dear supplier!
Only 13 days to Taganrog. Quality is good. Everything corresponds to the description. The size is the same.
All the same as in the picture, fleece overalls we turned out to be great (the fault itself, it was necessary to write to the store) the seams are even, the zipper works properly.
The costume went very quickly to ekb literally in 2 weeks. The suit is warm, good quality. I did not communicate with the store. But the goods sent immediately. Thank you.
Good комбенезончики, soft, sewn qualitatively, odorless.
Long delivery. Fleece is normal, with fur only nutryanka hood. The color is rather mint. The suit itself is 80-86 cm tall, no more, but I do not have a thin child.
Pretty. Perfect, well done. Fast delivery.,.
The overalls are very good quality. Soft fleece, wide cotton cuffs, zipper with dogs at both ends, all seams are qualitatively stitched. After washing on children's mode (60 degrees with steaming) did not shed and did not sit down. The size of 18 m is suitable for a 9-month-old child (height of about 83 cm) with a small margin. I think until a year, I thought so. Delivery to Peter 14 days.
Soft, pleasant suit, not very thick, but not quite thin. The size of 24 m for 1,5 is too big. Two years. It has come weeks for 3
Fleece jumper which looks comfortable for the cold. No smell and good sewing. I washed and dried it and it retained it's shape. The colour also doesn't run. Shipping was really fast!
The suit is cool, the purchase is satisfied, the price is quality corresponds, size took 24 m for a girl 1 year old height 74 cm, wears clothes 80 cm, kombez sat well with a small margin, on the way about 20 days was to Primorsky Territory, on the season just for September the beginning of October
Not bad. The seams are even. Fleece is very thin. I would like a little thicker. Fur only in the hood. The size is slightly smaller than stated in the table. Sent fast.
Excellent fleece suit, very soft and pleasant to touch. 18 m per child 7 months tall 76 and weight 10700 with a stock, the photo shows.
Very good goods fleece quality 24 m for 1,5 excellent
Good quality delivered quickly, good item. I recommend the store
Отличный комбез (тонкий флис, на капюшоне не "овечья шкурка", а скорее как мех, но тоже приятный), и очень быстро приехал (неделя до Москвы!), всю дорогу отслеживался. Где бы взять такие следующего размера?.. Сын носит 92р, ему 1г10м, и комбез вот на сейчас ещё ок, но без запаса совсем. Обратите внимание: на комбезе написано, что размер 90 (а я выбрала этот, тк в размерной сетке указано 92 - надеялась, он побольше, чем у других продавцов).