Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It came.
The product corresponds to the description. Come quickly. Took it in five. Here only instead of 11 ordered lamps, the store for some reason sent only 10... The argument did not open.
I send faster than I expected. I thought I ordered one of each color and they all came to me the same. Very satisfied with the product. Thank you.
Rapidisimo is here. Recommended store and the cheapest. IPs are not included, but they are cheap.
Very nice
super
packaged well. havent used yet because i had to order batteries, but very happy with purchase. thanks store!
I used them to decorate glass bottle interior and it looks great
Super cool item! I like its colors and its lenght is perfect. Although, there is not batteries in the packet. Thank you.
Пришли за месяц, светят отлично. С продавцом не общалась (не было нужды) Довольна нет слов)))
You just need a bottle! Good quality!
It looks very pretty.
Funny thing. It shines pretty. Thin wires with LEDs. Batteries put in what they found in the closes. In general, I'm happy, but next time I'll take 2 m. For more brightness. The goods came quickly. In 14 days was already in Sochi.
Came to the RB quickly, without batteries, you need to buy yourself! The quality is not bad, but with the product you need to be neat (very fluffy)
Cool thread, for my purposes perfectly approached (for its own price). Batteries bought in charge of ~ 1 $(2 P) a set of rounded different size, in this piece used 3 PCs. The bottle is also from фикспрайса for about $2,5 (6R). Candles on the background, frame and poster still from there)) table made of Amy furniture.
Delivery 5 weeks. Packed in postal bag. Working. Need 3 lr44.
All right just need to try
Very happy, the lights stay very well inside a blue bottle.
There were light bulbs for a very long time. But they came whole. There are no batteries, so I can not understand whether or not I can not. Externally beautiful. I recommend the store, because I understand that his guilt in the delay of the goods is not.
The colors I don't know if they are exactly the ones I ordered (since it doesn't include batteries) one of them is not marked (the color). And the other I don't know, or what it says. Otherwise exactly to the description