Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Delivery is very fast. Packed well. Everything works. Recommend
Come with light scratches nothing to harm the product works perfectly.
Hi there. The order came in 24 days approximately. I did not communicate with the store. I only asked you to send it faster. Packing is very weak. But it all works. Ordered the largest lamp. I didn't. Chic lamp. Just gorgeous. Both for the interior is suitable, and pin or play. There's a little noise. Maybe someone will be annoying. Until the minuses have revealed. Took on sale summer for 1000 ₽ almost. I can definitely advise to buy. All while and good purchases))
It glows beautifully. Slightly humming. It smells like ozone near here.
So far very happy with this lamp. My 10yo daughter will certain be ecstatic. But she won't get it before Christmas. It works very well and looks beautiful. Reacts nicely to touch. It was packed meticulously. It took a little over 3 weeks to get to Switzerland. No bad smells or the like. Only time will tell how long it will work.
Cool toy. In general, I was satisfied. Keep in mind that this is definitely not a gift option, since it is packed just in two halves of foam tape tape and the body is not particularly beautiful.
So cool product farst shipping i recommended this 100%
Packed perfectly, the goods came without damage. But the quality of workmanship, plastic is low. In the ball itself, shrapnel of glass. And there is a strange effect when turning on. I put it next to the monitor and when I turned on the ball, the monitor went out. Turned off the ball, the monitor woke up. Looks like a ball is creating a magnetic field or something. I did not experiment anymore, it is better to use away from electrical devices. When you turn on the ball, there is a sound, a small squeak. In general, it's a four-ball trinket.
Great ball, thank you very much!!!
The ball works fine. No ozone smell, no cod. My wife says he's a little squeaky, but I can't hear it. At the moment I'm happy.
I wrote quickly without shortcomings, for a night lamp, the truth will not suit too little light from it.
Good product! Not much bright in light but good in dark environment!
Классный шар:) немного грязный пришёл и без коробки ,только в пенопласте , но все равно он мне нравится :)
Спасибо огромное продавцу, и службам доставки за относительно быструю доставку. Посылка приехала в Киев за 17 дней. Светильники просто супер. Дети в восторге. Огромное спасибо.
заплатил 1140 руб, шло до Хабаровска в сборной посылке месяц Работает штуковина интересно, брал 6 дюймов, во время работы пищит, звуковой инсталляции нет, посмотрим сколько проработает, как сдохнет сразу напишу дополнительный отзыв ПРОДАВЕЦ ВЫПОЛНИЛ СВОЮ РАБОТУ ХОРОШО
пакет пришел слегка помятым, но на шар это не повлияло. спасибо за хорошую упаковку. рекомендую
Delivery within 11 days!!! Well packed. Very happy with this product!
Лампа хорошая я в восторге. Сделана акуратно и качественно. Полностью соответствует описанию продавца, сам продавец очень общительный. Пришла лампа за 8 дней в Самарскую область, получила в пункте выдачи возле дома по коду пришедшему через смс. Разетка соответствует российской, есть тумблер для выключения. Ночью смотрится круто.
Всё супер! Пришло то, что и заказывал, без повреждений, работает!
The package came relatively quickly, the store is good-packed the ball in a thick foam packaging. Everything works, thank the seller!