Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
It came quickly. Thank you
With the store did not communicate. The order came to the Vladimir region in 5 days from the time of order. The lamps are bright (in the photo lie together), the color is slightly different from the lying nearby, but they even have a different tape and LEDs, although the description is exactly the same. It looks interesting, the remote reacts well (so de respond to the remote from the old one)
All Super, very fast store sent the goods, delivery in Mo 5 days. Delivered to the door courier service IML. The tape works fine, everything is in the kit, you do not need to solder anything, the battery in the remote is, but keep in mind that she may not be. For those who do not know how to use "arrows": on your remote there are diy1 buttons, diy2 and T. D. Press any of these buttons and press the color arrows "down" or "up" depending on whether you want, for example, more/less red, green or blue, or generally turn off all colors to create a new one. All created colors are saved. On the Internet there are recipes for creating different colors of glow, but on the remote and so there are many colors, so if you don't want to be "fantasy and creativity," then and "buttons with arrows" you do not need to :) Many thanks to the seller for the goods;)
I'm happy with the goods, I came quite quickly. True, with delivery were problems, but what did you expect from cdek?
Satisfied set everything works!
A very nice LED stripe! Many color options available. Perfect for what I needed.
In Mo came in 5 days about, in bags more closely look for all the details, and then it is not clear initially was how to connect everything. Everything works fine, the signal of the console catches very well. The light is bright, the usual bulb is no longer needed. I use three days-everything is super.
Received the items in good condition although it took some time to arrive. Items well packed and working fine. Very pleased with the performance and the long cable. Good quality and value for money with the coupon discount during its recent sale. Thank you and highly recommended.
Very cool, everything works, daughters very much like ordered another 5 meter for the village.
Tape Super, came very quickly. I ordered on March 31 came on April 6, very quickly. I am happy with the communication with the store. Tape class, order, I will order in time. I brought the parcel courier, straight to the house! I like everything. Tape working, so far there are no shortcomings)
Ordered from Russia: Non-moisture resistant, 5050 RGB 15 meters (that is, 3 coils). Delivered the courier right to the apartment, which is very convenient now. It was four days before Murmansk. There was already a battery on the remote, thank you. The light is beautiful, bright. Everything is wonderful, but the third coil does not work completely. The store hasn't written yet, but here I'm going.