Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
I absolutely love this hat! It’s awesome and I feel alive when I’m wearing it! I wish there was an option to buy the hat with a few patches! Definitely will be buying another just because I can and they’re available!
This hat can edit up to 80 characters, the LED display is large, and the brightness can be adjusted, even in the daytime, it has a good visual effect. I plan to use this hat for promotional advertising, this is a very creative idea
Very nice looking cap very easy to program and all your selected programs message stay saved until you delete them . I had a Lot of compliments at the graduation party
I use this hat at work.... I sell jello shots and I get all kinda of compliments like OMG WHERE DID U GET UR HAT... SO COOL WOULD RECOMEND IT TO OTHERS 100%
The hat really work as advertised. If you can't find the corresponding function, you can contact the seller directly, and the seller will reply to you soon. Funny hat and good after-sales service
This hat is a lot of fun. It is so unique. The kids really liked it. It is just something you don't see often. My son would wear it for a while. It looked good. It fit okay.
I bought this hat as my son's birthday gift. My son liked it very much. He edited some interesting patterns and got a lot of praise
This is the sickest hat ever. I get compliments every time I wear it. The quality and fit of the actual hat far surpassed my expectations. So good I might buy them alllll!!!!
This hat works exactly as described. There are different setting you can set the hat to. It's a fun hat and came with great quality.
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
Worked as advertised. Awesome addition to my sons DJ attire.
ordered as a present at first, but liked so much that left it for my own use :-D
To buy online on such a reasonable price is more of a miracle :-) thanks to the seller!
Most likely the cheapest price for is awailable in the store. Just as wanted!
Loved this! This was everything that I expected and more. It's a sharp cap! Thank you.
Beautiful product. High quality material! Package arrived fast. Everything works. Recommend!
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Very beautiful product! Quality superb!! Would recommend to everybody!
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
Everything came quickly, thank you, I am really happy.
No more worries about where to find online. Thank you!
bought this low priced 2 weeks ago. the order is already here, huge thanks to the seller!
Very beautiful product! Quality superb!! Would recommend to everybody!
Very good, i think that probably later i will buy from this store again.
Thank you for fast shipment and delivery! I really recommend this and store~