Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Good quality! Nice bands and clips. Better than other brands I have.
Delivery in 14 days to the Nizhny Novgorod region. Great for classes at home, you can load enough muscles. After training with these elastic bands, I can say that it turned out not worse than in the gym)
Excellent product, and been testing this day and meets the description. He arrived in two weeks in Spain 100% recommended.
Very fast delivery
Order sent fast. Quality at the level. The order was tracked everywhere I'm happy
It was молниеносно) but some rubber bands were bent and may not last long. Also spoil the impression of sticking threads. But the store for these jambs without problems returned part of the money, so I have no complaints.
The goods came quite quickly. The truth in the photo is shown with a normal roller for clamping in the door and then some small ball that will fly out out of the door and beat on the back. And so in general is not bad. In appearance, quality. Let's see how much is enough.
In appearance, good gum, but the fasteners in my opinion are not very reliable, I will check in their work, then I can say exactly OR. Instructions were not included!
It comes complete, without physical details, serves all harnesses without problem. I 've already tried it and it's tough, it's a good product the safest thing is to buy it again, you have to see the duration
The product received and still unpacked. Fast delivery in the current situation.
Fast shipping, I arrive earlier. Good product quality matches the description.
Great goods! Great store!! The parcel arrived early! Seller recommend.
Expected better quality. I won't say it's bad. After opening the parcel-immediately diagnostics. I almost got hurt-I could not stand the clamp and the Green flew to my shoulder. We need to put additional clamps. Let's see how much will last
Have bought another similar ones from another seller but as compared to this one which arrived in good condition, I found it to be of better quality and better tension. All components are very sturdy. Very pleased indeed. Thanks seller for the additional discount when I chose the recommended combination with another fitness wear product that goes well. I recommend this store
Good quality fitness band set! Thank you !
Item was of the most fantastic quality! Delivery was exceptionally swift. Quality of the wrapping was excellent. Thanks.
The way it looks in the pictures. Good salesman.
Unbelievable! I arrive at the estimated date, it looks very good quality. Just need to try, I recommend!
working good
Rubber cool, firmly made. All came as the zdjeciu