Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The massager is good! I liked it! immediately turned on a strong mode because such procedures did constantly in the hospital, After 15 min, the signal paged and turned off!!!! I liked everything very much. I recommend to buy a massager and store as it pleases both the goods and delivery. The remote is very convenient! Thank you so much!!!!
With 17 days received in USA.
AMAZING! This neck massager is very good quality and does a great job relaxing the neck and shoulders. It warms up very quickly and is easy to control the strength of the pulses. I HIGHLY recommend the store who did a great job communicating and did a great job with the packaging. Try it out, it's definitely worth every penny :)
Saw on Instagram an add about this product, bought one, has been delivered faster than thought and it works great. even my mother who has cervical pain it helped her to relieve her pain. recommend store and product.
It's very nice packed and quality looks very good. I tried it. It works also good.
Came very quickly, in two weeks. Everything works. Heats and massage current discharge. Well sits on the neck. Pleasant sensations, helps to relax the neck. Thank you!
It's all working. the whole family likes it. Happy with the purchase. Thank you
Looks Perfect! Recommend! 5/5!
Good goods and appropriate store! Was shipped fast, quality as the photo. Recommend!
When I placed my order, discount was significant. It saved me lots of money!
This inexpensive turned out a really great solution for me
Thanks for fast delivery and good quality !
Super, very nice item... Fast delivery.
Good product, everything is fine. I like the feeling when turn massager on, relaxing. Arrived in 10days that is super fast! Recommended!
The product looks exactely like the description and the pictures! Very nice soft touch. Works perfectly fine.
Works very well. Good product for price
Very good product and different massage modes are nice
Very fast! Like this device a lot
Fast shipping and product is as advertised.
Great product. Everything works like in the description. Highly recommend
Excellent condition. Use funny massage tickles. Electrician. Thanks.
Fast delivery, great device, works well. Make sure you dampen you neck before using it for best results. Thank you