Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
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My child was happy with this gift. He chose himself and was not mistaken. the sound is very good. The product corresponds to the description. Respect to the store.
Good qulity
The order came in 10 days in Krasnodar. Headphones for their money are cool, mouse gun. Everything works, glows, flashes, the microphone is good, no noise)) I recommend
Delivery to Norilsk 8 days, the mouse is good-the cursor does not twist, the sound is good in the headphones, the microphone wasn't checked. Thank you for your promptness.
Super quality! They sound muuuy well and the mouse is very father, I loved them! Only small problems with the parcel, but they arrived very well, the packaging is excellent! Thank you!❤️
It's fine. Long went and somewhere lost: stopped tracking. He wrote to the store he sent the goods in a new way. Everything works, headphones and mouse bomb.
Good quality and goods came during.
Delivered three days before Yaroslavl. The packaging is slightly crumpled, but the goods did not suffer. Connected, everything works fine. Bought a child as a gift, happy. With the store did not correspond, there was no need. Thank you for the fast delivery! Success.
Excellent! Headphones are comfortable and reliable in appearance. In games and sound and microphone complaints do not cause. This is a good quality (as for an unsophisticated car) headset! The volume of sound and recording is high -- the parameters at the maximum, I think few will use. microphone switch and volume control on the wire, as for me, are not used, but it's like someone. But the length of the wire itself, I think, Will be enough for any connection conditions. In my case, it has to be rolled up a little, fixing a screed-so as not to chat. The mouse is cool! Customize for yourself, put any macros very simple. I use a third party run. Stock also, like, works, and the functionality there is wide enough. But, in my opinion, when you close the window of the native driver, all the settings of the buttons are knocked down. Despite the long delivery, and given the discount on the coupon-this is undoubtedly a very successful purchase! Thank you!
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The goods came in 9 days, the goods were tracked, the store is sociable, everything is super
Ugly packaging-all Mint, some stuffed?! The item is not damaged.
The goods came, well packed, but without box. Not critical. In general, the description corresponds, everything works. I hope it's long enough. The goods shipped the next day after the order, did not communicate with the store.
Headphones came, the quality is good. The sound of norms. Thank the store and recommend.
Cool headphones for your money! Recommend! Under the mouse we better transform the mat!
The headphones are just cool! The whole, unharmed came to the Perm Territory in 10 days! 0 ____ 0. Country, I kind of ordered from China, this is the fastest shipping ever! Thank you store, recommend!
looks and works great!
Everything came safe, but very long.
Very good quality and came fast
I'm excited about this purchase. Everything is very well staffed, everything matches the description and works perfectly. Sent quickly and there was no problem.