Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Expressowa shipping 11 days! Works.
Long delivery. The product corresponds to the description. I haven't tried it yet.
Product come with box damaged but without any apparent. Come with 23 days delay.
Ordered from Russia for a very long time sent TC sdek. kongenaya company. The charger itself
Great product. Excellent quality! Great store! Excellent goods, reliable seller! Install the backit cashback extension and get up to 90% cashback from each purchase. Ht tp:// Got. by/4m9e8z
Very fast shipping from Germany. Full machine, works perfectly. I recommend to buy all interested.
Delivery oooochen dolgaya. Opened the dispute, the store proposed to set fire for another 20 days (until the gaoantium ended). I had the argument closed, but after 10 days I had another argument. This time, he scraped that the box went hard at customs and therefore they do not miss it. Interrupted again. I refused to sleep, after that I expected to return the money, but in spport indicated the amount zero. I didn't get hurt, and he just got in touch. The parcel still came after 2 Nelly with a whole corlobic. But it is insinuating that the seller is a cheater
Clearly and quickly. Until I tried to charge.
Excellent charger
Thank you very much to the store for the fast delivery! The warehouse is similar to Moscow, sdecom was delivered and immediately in work. With the measurements, I can say that in десульфатации current mode, the pulse 0,3-0.7a is fed, voltage is also cyclical in a certain algorithm and even with the period of discharge of the battery. It looks like what you need! The display is normal, informative, the charger is controlled by one "sensor" in the rest of the device dodomyshchem itself. It looks like the device can work with the battery. The seller is five stars!
Class. Everything is super.
Super device, have it tested and am satisfied… Manual also on German
I did not communicate with the store. The goods were delivered in 2 weeks from China to Podolsk (Moscow region). During the transport there was an slackbag crumpled packing. In my order, the charger had a damaged plug (apparently during transportation), and also on one of the Clamps was a poor quality soldering, because of which the wire fell off during the primary inspection. The device itself is in working order.
The package went 21 day tracked came the box a little mint, but everything works tried on the home battery difference with testing a small 0,5 Volt and current too, I like everything just
It seems to be all right at the moment to be completely unproven.
Product excellent everything works as it is necessary with its task copes
Holding 17.03.20 denying 30.04.20. packaging of Bula dough pom'yata. Good Sho charge Cile I is not ecoshen. In the robot translation I dopovny vidguk.
Excellent charging, store quickly sent the order. Delivery was 56 days in RB, track tracked. Recommend seller and goods.
Overall good charging, a little noisy due to the operation of the cooler (not critical), in the work checked, in the repair mode, supports impulse voltage up to 13.8 V. Arrived in carton packaging, the integrity of the case is violated when delivery
Everything matches the description. Delivery to Rostov-on-Don 30 days. As will show in the work will be seen later.