Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Kaif tape, everything works, before Omsk came a little more than 3 weeks
Delivery fast, literally days 10. The product is satisfied, it shines very bright, replaces the night light. The lights do not heat up, the sticky tape is glued even on the wallpaper.
Prishol unexpectedly quickly, checked it works, I liked it, the tape is very adhesive, it shines brightly, the only reason for the short cord, caused inconvenience, otherwise everything is fine, I recommend, thank you.
The parcel reached quite quickly and with tracking. I recommend to buy and the store too.
Delivery is relatively fast, within 30 days, after installation I will add a review.
All Super
Bought for 280₽ 2 meters without sewn from the water. It looks chic, just like I wanted. It is attached easily, I turn it on. It came to Voronezh in 2 weeks, in general a package with other orders, so it was served. I wonder how long it will last
Everything works fine, to Russia Came quickly but here's Russia's mail just pi ..... It's been a month.
In general, the tape is very good, it shines well, everyone is happy. The parcel came very quickly, literally in 3 weeks. In general, everything is very well packed, and any damage. The only negative, this is the absence of a battery in the kit (if anyone did not find what batteries are needed there, then it is cr2025-2035). I did not buy a battery because I was going shopping and looking for it, I don't have any desire, but I found an alternative way out (for those who is also lazy). In general, download the application "RGB remote"-there exactly the same remote, as in the kit. Use and enjoy! (only for phones with IR port)
There was a month, the light is bright, everything works, the tape is in a waterproof shell
Good tape! Thanks for the quality and fast delivery.
It came quickly. Everything works. 3 meters on 55 TV was not enough
All is well, delivery about 1,5 months, everything works
Garland came in 29 days, shines bright, colorful. In the remote there is no battery included (order with batteries stuck on the border). If you turn on and off into a socket, each time you turn on the different mode. The tape bent in places, but still works.
Fast shipping. Great shining. I ordered 3 meters, bright white for 354, 68 rubles.
As indicated everything has come. The only one in the remote control is needed (2030-large flat) and so turned on, works (flashing) I'll buy a battery, or not. Packed well.
бомба.не знаю стоит она своих денег или есть дешевле,но светит просто шикарно
It came quickly, why bought still do not know, but the idea came to glue on the rims of the toilet (it remains to finish the power) all the LEDs work, modes switch, the tablet is not included (I bought 8 PCs in charge of 50R). If you, yes, it is you, on the other side of the screen, not indifferent and rich man, then I suggest you enter the story of the wonderful history of my toilet rim, all that needs is to support me (4ft webmani) 5th SBER) and wait for me in the reviews in Shenzhen optoelectronic Co., store under the Goods LCD screen with keyboard for Arduino... All those who care will mention and thank, follow and unite Slavs!!!(and also Ukrainian, Belarus, Belarus, kazashi, Georgian, Azerbaijani, Lithuanian, Moldovan, latvian, kirgiza, Tajik, Armenian, Turkmen, Estonians, Abkhazia, аджарцы, balkartsy, Ingushi, kabardintsy, Kalmykia, karakalpaki, Taty) sorry who did not hold the recall restrictions do not allow, I will list the rest in my continuation. May the power come with you
Заказ шел до ПК ровно месяц, что соответствует среднему сроку доставки в регионе в нормальное время. Все пришло в целости и сохранности, полностью соответствует описанию и изображению. Брали 1м уже не в первый раз для подсветки заднего фона телевизора. Лента приклеилась замечательно. Светит как всегда здорово, цвет можно конкретный задать, можно задать изменение резкое или плавное. Рекомендуем! Продавцу спасибо! На фото есть вид стены за телевизором с подсветкой....
Fast delivery, description corresponds. Quality packaging.