Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Tights Super. o. B. 104 sat perfectly. if you take m then there will be linen. Since the Lycra is very tight.
i have 170cm.and 54 kg. perfect fit
Excellent.
Everything is fine, do not shine through, stitched qualitatively, the size approached. Before Nizhny Novgorod came in 2 weeks
Thank you leggings came. On the parameters ob-95cm, ot-75cm weight 61.5 kg height 165 cm ordered L size have stock fabric stretches. I'm comfortable in size. The elastic band is not wide in the belt does not pull. For this price is excellent! The length of 5-6 cm should be shortened.
absolutly beautiful!
Excellent.
Very cool leggings, my parameters are from-65, ob-93. Height-172 cm, weight 50 kg. Size s sat perfectly, but you need to consider that the elastic band at the waist is badly stretched, ie if your hips such as 96 and more CM then in the hips leggings may not pass, when putting on. The length as you see they are slightly shortened, but I just like it, I love when you can see the ankle, before that, I ordered tights in size M, here they were to me great I issued a refund and reordered immediately the size s. By the way, so far the money for the return of the goods has not been returned to me, although the warehouse in Moscow received my parcel, I do not know what to do with it
До Москвы за 8 дней. Просто сверх быстро. Очень симпатичные, приятные к телу. На ОБ 110, ОТ 90 сели свободно. Можно было и меньше на размер взять. Если кто любит совсем утянуться. Рост 176, можно и на 180. Внизу лёгкая гармошка. Но не критично. Швы аккуратные.
Моей жене очень понравился арнамент, запаха нет. тянутся хорошо для заполнения Йоги самое то! Рекомендую вам магазин и продавца!!! Буду заказывать ещё при необходимости!!!!
Доставка около Plus около 10 дней! Цена 542 рубля. На мой рост 160 см. вес 49 кг. Талия 66см,бедра 91см. Рискнула и заказала xs.Думала будет малы,но нет. Всё отлично.Первый раз надевала было слегка туго,потом все ок. Сзади они белые.Белье видно. На высокий рост будут короткие. В целом покупкой очень довольна.
Beautiful tight leggings, came to Moscow in a few weeks. For a large priest-an excellent transition of flowers with an emphasis on calves. On my hips 123, the waist 98 sit perfectly. On the growth of 170 slightly long-wrinkle on the calves, probably you can turn. For such a price just super!
леггинсы соответствуют описанию. на 46 рос. размер сели хорошо. швы ровные, прошито хорошо. доставка быстрая. рекомендую к покупке
Cool leggings, really liked) the color is very bright and they stretch perfectly. I took the size, at a height of 175 cm, the volume of the hips is 98 cm, the volume of the waist is 68 cm. Leggings just right in length. They are very cool to deal with the port. Recommend
Leggings came in a package, an unpleasant smell when unpacking was not. The quality of tailoring is excellent, there are no sticking threads, everything is at the highest level. Material of which leggings are sewn: Polyester, spandex The fabric stretches well and sits on the figure. On the fabric itself, digital printing. The fabric is breathable, it will definitely not be hot in them. On the parameters: 62-92 took the size M, leggings sat perfectly. The length of leggings for height 162 came up perfectly. At the waist is an elastic band. Delivery is very fast. Track number was tracked.
Leggings are super, the quality is good, the delivery is fast, 4XL is on our 56 size, I liked everything!
Leggings as a whole are normal, the fabric is dense does not shine through, the pattern is bright and clear (looks beautiful) not long ankle, front belt angle (Cape) took M, wear 44-46 size, height 164, sat tightly do not hang out. Unlike really sports leggings, in these not flat seam, and just averlock (but sewn neatly). On the upper part of the belt, the elastic band is attached from the inside. Can take
It came 25 days before the Urals. The fabric is dense, does not shine, elasticity is average. The rubber band is narrow. At the height of 155 cm the length is perfect. About 108 size L went well. The smell is slightly present, after washing hope will disappear.
Wonderful leggings, the pattern is just super. The quality is good, the seams are excellent. The only short. At the height of 172 and the weight of 52 kg is slightly short. But it's super anyway. Arrived very quickly, thank you supplier
For such a price, the quality of leggings is excellent, the color corresponds. But the rubber band is not thick, sit not so high, a little lower, loose in the waist/elastic band, when walking and training slide a little. I will sew the rubber band cm 6 cm. Do not shine with black underwear, with white and light have not yet worn. In general and generally recommend.