Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Duge is pre-war delivered!!! Delivery new I sew 15 dnev!!! Pijak bisiy))
Very cool jacket, with lining. With a turtleneck did not freeze even in + 12. Cut is good, the quality of tailoring is also, the shoulders can be spaced and removed, but I left. If you want oversize, take a larger size. I did not communicate with the store. Took with a coupon, went out at 1100. Thank you)
A good jacket, sewn qualitatively, the fabric is pleasant and ironed well) In short 10/10 shipping & le; 15 days
The jacket is just super! Threads do not stick out, there is no unpleasant smell, sat perfectly. On OG 110 It is fastened "with a squeak", to wear only the open. The store is responsive, immediately wrote that the jacket can be small on my volumes, but it looks good and open, I will wear it with pleasure
I'm happy with the purchase, the jacket cost me 1000 rubles, the parcel came quickly enough for two weeks. Buttons are good, everything is sewn well, took the size L specially to wear an oversize. On quality from the stores of the mass market would compare with H & M. I will not say that a tight jacket, but not light as a rag, medium.
Pizhank is not bad, but I did not like how it sits on me.
Jacket received quickly, straight did not expect. Material polyester, something between dense and thin, but сынткика felt, also with a small amount of oil, I took the size S, at my 42, I sat down as I wanted not an oversize (shoulders and sleeve length for my size), if you want an oversize you need to take a larger size! It seems to me to wear very much, even after ironing it is noticeable. This is my first thing from clothes ordered here, I will order further
The jacket fully corresponds to the description. Took S on height 158
Rosemiru відповідає, on the arc of the hand, the sleeve of MOGE Buti korotkuvatiy, akuratno shitiy. zagagalah
At its 40-42, the growth of 160 focusing on reviews wanted to take M, but well, what ordered s) the jacket is good, fastens on the inner button. The only thing that confused me is the sleeves, they are long for me, but with sleeves I always have a problem) twisted them and everything is fine)
Super Jacket, very good quality! Remotely resembles a jacket from the dawn. I sat down wonderful.
I wear m (46), my height is 167 cm, I ordered according to reviews L, such a feeling, that it is from a foreign shoulder, in the shoulders and sleeves just, but some huge, it is fastened, it is fastened very strange and uncomfortable. It was necessary to take in size. Cloth is dense, for September will be good. On the photo directly from the package, did not smooth (delivery 15 days to Tambov region), bought for 1024 rubles. For such money is normal, the price is clearly not more than a thousand. I do not know yet, I'll wear it. Without a belt is very huge (some not very beautiful oversize). On my photo it looks better than live!! Later I will add a review.
Товар заказал 01.08.2020. Покупал женский клетчатый пиджак Khaki М размера с учетом промокодов за 1 194,59 рублей.Товар отправили 04.08.2020.Посылка пришла в Воронеж за ХХ дней. Трек номер отслеживался. Качество отличное, спасибо продавцу.
Замеры продавца соответствуют реальности - ОГ 102 см, длина пиджака 70 см, ширина плеч 40 см, длина рукава 60 см. На рост 170 рукав полной длины, не куцый. На ОГ 93 и ОБ 95 сел идеально, застегивается нормально, не топорщится. Чуть приталенный пиджак с эффектом двубортного, застегивается на внутреннюю пуговицу. Имеет вшитые подплечики, при желании можно отпороть. Карманы полные, но зашиты (можно распороть, я не стала). Основная ткань - хлопок с полиэстером, плотная, держит форму, но гладится тяжело (на средней температуре). Подкладка – синтетика, обычная подкладочная ткань. Приятная на ощупь, но при распаковке безбожно воняла. Проблема решается стиркой с кондиционером. Все бирки присутствуют. Ровные швы, нитки не торчат, даже узор состыкован. Подкладка посажена по всем правилам, не сборит нигде.
Очень качественный и красивый пиджак, я в восторге. В растегнутом виде сидит отлично, в застегнутом впритык, но я планировала носить в растегнутом, так что я довольна. Мои параметры 110-83-106. Заказ шёл 18 дней до Екатеринбурга
Sent 1.08, and 7.08 already took from the point of issue. The smell was terrible, washed and everything went away. Ironed easily. The size approached perfectly. On its parameters 91-64-93 took M, worried that it was wrong, but no. Sits perfectly-not butt and not oversize. You can put a sweater or something under it. Nowhere pulls, as convenient as possible. The only negative-this from behind begins to crumble when fastened and raise your hands. And there is not even length a little. In the rest everything is super. For such a price is chic. Recommend
I have a size 40, height 164, the length approached perfectly. I would order Xs, but unfortunately this size was not. The dimensional grid corresponds. Want to be free at all, take a larger size. Washed immediately, did not sit down, does not deform. Shipping fast. I'm happy. Quality factory. Thank you!
The jacket is cool for this money! Came in a week at the point of issue, the fabric is quite dense, everything is sewn well. The size corresponds clearly. Long chose, it seemed by the pictures that if you take the type of oversize (I have S, I thought M or L), it will hang with a bag, not an oversize, and eventually took her s. I did not regret it at all! It is elongated and straight, so I sat perfectly, and my shoulders do not move in their size. Satisfied)
Hello. Very satisfied with the store and the goods themselves. The item was shipped quickly. Ordered 8.06 came the goods 21.06. The jacket is well packed. No bad smell. Seams are all quality. On my parameters 92-65-95 took L, so as to sit slightly freer
Cool jacket. I'm happy! Read more in my Instagram: _ amens