Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Fast delivery, exactly as secribed by the vendor. Colour like on the picture. For Deco only ... very low light Ok for a light at night in a sleeping room of children
Thank you store. All the whole and the bulbs are gorgeous.
They sewn whole, but the gap between the plates is different and shine in different ways.
It has arrived very fast and works very well, the flame effect is very nice
Reached in 3,5 weeks with a bunch of other orders by new mail I wanted a lamp that was in my children's night lamp :) exactly the same, flicker perfectly, packed in foam box. Naturally it is a decoration-there is almost no light from it
Fast shipping and well protected. Works perfectly. Perfect candle effect!
The parcel came quickly and whole, everything is well packed. It's really like fire. I'm waiting for the second parcel ordered with plinth E14
Došlo perfektné zabalené to SA žiarovka nerozbila.Avsak not them poškodená but nefunguje, rýchlu dodávku AJ for balenie dávam 5 *.Doporučujem obchod AJ Tovar, mozno som Len Malá smolu, with SA otriasla počas shipments and Preto nefunguje.Vpravo for obrázku them my them Trocha väčšia Ako Tá čo prišla, them for obrázku vľavo and nemihota.
Received 29 days after shipping. Packed in single boxes, as requested, well packed. It came whole.
very well packed.i was sooo afraid it will come broken.tyvm i adore it.works perfect
Came quickly. well packed. beautiful, interesting bulb for the night lamp. I advise the goods from this store.
40 days in the 51st region in the region .. Sealed in foam for 5 + .. Free delivery was tracked only to the border .. 25 days on the celestial wave and 15 then on the Russian Federation .. externally the quality not bad. It shines very nice "living light." Seller spasib ..
Спасибо большое, быстрая доставка и отличное качество
I would like to recommend this product to you. The shipping is fast and the store's response is perfect. If you're worried about buying it, you should buy it now. Please refer to the picture I took. I will buy this item again.
Добротный товар хорошего качества. Рекомендую %
Здравствуйте!Заказ за 3 недели дошёл до меня.Заказ хорошо упакован и противоударный кожух сделан хороший.
In Moscow, exactly 2 months, the track number is tracked by cherovo, the lamps are cool, purely decorative, light from them is small, for this price the goods are good
Awesome! Works perfectly, came little bit late because of COVID19 , but worth of waiting. Thank you store!
The parcel came quickly, packed in foam, everything is whole. Lamps workers, the store answers the messages quickly, I recommend. I put 5 stars!
Excellent light bulbs, very interesting flicker that creates the effect of a real candle! Were packed very well, in a foam box and each in a separate bubble bag. I ordered 5 PCs, all reached safety, all work! To the store Thank you for the good goods and packaging! True, went for a long time, about 2 months. But because. Everything is OK, I do not shoot the score. Good luck to all!