Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Brooches are all very beautiful
Beautiful brooch, very elegant. Not small, for a denim jacket just right. Shipping long
Great brooch.
Amazing Broche. Went 3 weeks together with other orders
Very beautiful brooch! I recommend definitely!!!
The quality is excellent. Brooches are metal, heavy. Delivery to St. Petersburg 21 days. Very happy. Seller recommend.
Very beautiful brooch, good quality. Recommend it.
It took 3 weeks to arrive to France. Looks like the pictures.
The brooch is beautiful. Done neatly. Sending fast.
Reached in 20 days, the quality is good.
Diameter 5 cm, metal, on the pin. Great brooch, I recommend!
Brooch-Salut! Beautiful!! Thank you!
Finally got it. It's two months, a lovely brooch. Iron, heavy, shiny, looks expensive. I recommend the store and brooch.
The order was issued on February 13, arrived in Nizhny Novgorod on April 6. The brooch is beautiful, one rhinestone flew away, but I glued it without problems. Photo colors does not pass, in the live looks better! Recommend it.
Beautiful Thing, the color is not green, but turquoise, delivery fast (about 2 weeks)
!!!
Good brooches taken to decorate moccasins
The order was delivered to Yakutia for a month. Brooches are chic, really liked. The fish immediately attached to the hat. I highly recommend, I'm happy. Thank you store!
Matches to description and photos. Delivery 5 weeks to Latvia.
Order arrived in Turkey in 20 days, very fast delivery. This is the third order in this store, the store communicative replied immediately. I'm happy, brooches are very beautiful without marriage. Thank you very much seller and prosperity store. Recommend it.