Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Leggings are awesome, did not guess with the size, at 52 it was necessary to take 2 sizes smaller. I'm gonna go suture. Spastbo
Very cool leggings, look like the picture, material very cool
The store sent super fast, my country's mail service took forever. The package came in perfect condition and the tights have beautiful colors, very pretty. It's thin, I don't know if it transludes, I don't use it yet. Thank you very much seller!
Amazing! Very colourful and fit really well. I really Appreciate it!
The order reached Tyumen in 3 weeks. I was wrong with the size. On OB 104, from 78 XL turned out to be large. You can safely take a smaller size. The fabric does not shine through, but not very elastic.
Отличное качество, хороший принт. До Екб за 14 дней.
The goods look beautiful. The quality of the materials is great. Fast delivery. It fits perfectly
Incredibly fast delivery, leggings just as pictured. Took size M, they fit well on me (1,6m height, 93 hips, 66 waist). Nice shinny silky spandex.
Просто суперские. Закажу ещё на запас. Даже на жирные ноги хорошо смотрятся. ))))
Do not shine through. How I liked sitting. The quality of the material can not be evaluated, I do not understand very well. I did not communicate with the store. My height is 170, the Russian size is 42-44 (hip circumference 93), the length of the leggings is just above the ankle.
Quality is just 5 with a plus, I did not even expect that such cool! I will still order from this store. Cloth is dense, stretches well, does not shine, does not stink :)). At 48 took 2HL, but you can safely take HL. Before Peter drove a month. Take it will not regret it.
Good leggings! Don't wear. At 44 r-r ordered M.
Looks same as in the photos,material is pleasant to the body.Took xl for 170cm height & 70kg weight (hip about 110cm)- fits well.Purchase came more or less in 5 weeks
Surprisingly good leggings, very barely translucent. However on my height 178 and hip 100 cm sat perfectly and in length, and in the hips-size L. Threads do not stick out. Delivery 1,5 month. The store and I recommend it.
The product came to me but I'm in another city because of the pandemic and I haven't been able to see it.
Dugé зручno. bliscuchi. Navok закривають. yakisnya. Noy I recommend. novoyu poshtoyu
Bought two pairs of leggings and was satisfied. Came in the package, there is a small smell. The material of the leggings is smooth, stretches well, tight, the underwear does not shine. The pattern is bright, geometric and asymmetrical, the lines are clear, the seams are smooth. On the body look good, I am personally embarrassed by the combination of colors in different parts-too much contrast. Generally satisfied
Good leggings. Size S is a little small by weight of 52 kg.
beautiful legíns.. top !!
Saper, very good fabric, bark as pictured, fast delivery