Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Goods quality but well, its in the bath 3 months delivery. Already the child has grown up and crawling. Now this sling is not relevant.
Fast delivery, all super
Super backpack. That would only be another belt to him on the waist from all the weight goes around the neck and shoulders. Prishol very quickly to the Saratov region of the Shol 2 weeks. Goods tracking all Super I like very much. Thank you store recommend.
It came quickly, in the case did not check, later I will not write down)
Excellent)))
Simpotichno, we will test until we can not, we need to sit alone, and we do not sit yet
As on the picture
Seams normal smell weak store huge plus ordered May 25 came on June 8 did not expect well and so a small child will not go only large months 5 or 6 well and so if the child is heavy will not be very easy to press on shoulders as a backpack with books in general happy with the goods good at an affordable price
Not yet tried, but the delivery is very fast, 2 weeks in Mosk. OBL.
It came pretty fast. The store is sociable. Only great. But it depends on the growth of the child. And that's how it goes. I advise the seller.
Good thing. The child tightly holds to the body of the mother. Nowhere does nothing rub. The back is hard enough and fixes well. While we use and are very satisfied.
Arrived fast even amid this pandemia… Sealed in great condition, but found a little uncomfortable shoulders because my baby has 4 months and is pesadinho though tell product is 2A 30 months.
Good Goods came surprisingly quickly. Producer 5.
Well holds, I use when I cook, the baby soot not to myself face but from himself, he likes everything
Very small. The quality is good, wear comfortable, but on young children because the back is too short.
Not great, but the price is very good
thanks. it's very nice. happy with the order
The product corresponds to the description. The store long processed the order, before Yekaterinburg the goods went about a month.
The product is very good, came in two weeks
All neatly stitched, just super