Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
For your money very good belt, large, massive plate and in thickness is also good, the leather is real artificial, but for 500 rubles och cool
Steel black is so neat okey. The casualness as well as semi formal wholesale retail White available
Very quick shipment! (10 days), looks great! Fits well
Fast delivery according to your order, all super
Length is long cut then contact me ~ fast shipping thank you.
Belt Bomb! Looks very worthy. Delivery took less than 10 days, was very well packed. On the quality of questions there is no, the strap is soft, the filling of the edges is very neat, glued from several layers: split and leather. The buckle is matte, the skin itself has a small shine, but it does not at all cheap. For this price just gift, especially in comparison with the glue that is sold in masmarket in 2 or even 3 times more expensive)
It's OK.
Great leather belt. Fully complies with the description. Thank you to the store. Recommend it.
Item as described will order more..... though took long to arrive because of the pandemic
The package went to Bashkiria for 10 days, the belt is wider than the average, the buckle is massive-this moment should be considered.
Very high quality genuine leather belt at a delicate price in the city of Tomsk and for 2000 rubles such you do not buy thanks to this store for a quality Belt
Product is good but smells bad.
Very good
A cool belt, it is written that the leather, near the Strand I see that the leather, and the belt itself as if pressed inside, in general I am satisfied with the purchase. The store sent for a long time, went too long, because of the pandemic, thought that he would not come.
The quality is super. Thick skin. There is a smell, probably paint, but I think it will blow out quickly, initially the belt was in a sealed packaging. There's a simple chick.
Pros: 1) color of belt and buckle. 2) unexpectedly fast delivery. Promised in mid-April, arrived in late March. Cons: 1) smell. The aroma of immature carrots (what?). Not strong, only if brought to the face. 2) on the back side of the belt there are divorces (see photo) Ps. My size is 44-46, I'm thin, took the belt 110 cm. Big, we have to cut. And the buckle turned out more than it seemed in the photo. But that's my count. Sizes in the photo. -1 star for divorce on the back.
The second belt ordered in this store, everything is fine
Everything well corresponds to the description thanks to the store 5 points
The belt was lost along the way. Seller sent again, I'm happy
Looks nice, let's see how it works.