Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Super fast postage! Within 2 weeks in house! And ordinary lego fits!
Arrived quickly and wrapped well .. Good quality but did not reach the cubes so far haha
As in the picture, only thin, reached less than a month in St. Petersburg
Description matches! Plastic does not smell. Plastic is normal. Lego fits. Fast delivery to Moscow in 13 days.
Compatible with Lego. Consistent with the description. Fast Delivery
Everyone is happy; I ordered only 2 things because I was afraid that they would not work for the original Lego. But everything is perfect. I have original plates, these identical only without Lego lettering. The store sent very quickly and I waited for the parcel later, but she arrived very quickly. What is very grateful and happy
Perfect.. My baby is contentissimo!
Cool. Compatibility with Lego is beautiful. Very tightly held. I recommend these plates.
My son already has a base to play with his legos
Compatible with Lego bricks, the base is only very flexible, but if treated well is perfect!
The item is good and does the job well, it arrived quite quickly. The store is good as per my experience for which I thank the seller.
Пластина просто супер! Ребёнок доволен, оригинальное Лего крепится отлично. Доехало до меня целым, хорошо упаковано. Очень быстро, примерно за 25 дней. С продавцом не общалась.
Отличная пластина, строим дом на ней и играем) пришла в срок, целая! Наверно будем ещё заказывать.
Correct color and size, compatible with LEGO, He arrived in only 18 days in Chile, despite the quarantine. Very good product, I'll buy again.
пришли супер быстро!пластины односторонние,были упакованы в пупырку и вместе ещё с одними пластинами,очень удобно!Спасибо продавцу!!!
Platforms of good quality, the size is large. Thank you.
Nice and as in the photos , I am showing both sides in the photos
The product corresponds to the description. The parcel came quickly enough.
Perfect! Just as described and pictured. My son loves it.
I arrive in perfect condition, enbaled with bubble paper. All original and non-original pieces fit together. There was tracking at all times.