Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Super, very beautiful, thank you. Gift did not forget!)))
Pendant liked, in appearance everything is qualitatively made, heavy, delivery to the Samara region about a month
This sun is divine!!! and the store put earrings .. Thanks!!! recommend!!! it was unexpected)
Very beautiful, the Stones shine and shine, neat with a clearly expressed ornament, there is a sample, thank you!!!!! Bonus earrings also look very worthy!
Chic pendant zircons shine shimmering thank you to the store I recommend both the store and the seller bought for 341.48r thanks to the seller I recommend and the store and seller
The suspension is excellent! Live even looks better! Done qualitatively. The test is worth it. Delivery fast! The store as a gift put earrings (last photo), thank you very much!)))
Very fine
Chic decoration! Very elegant, elegant pendant. Glittering crazy! It is so beautiful! Cubic zirconia on the "sun" and the truth is yellowish, as in the photo of the store, although in the reviews, buyers write that colorless. Not colorless, just pale, but the fact that they are yellow there is no doubt, it is enough to look at the pendant under bright light, daytime or electric. Anyway my pendant with yellowish cubic zirconia. I highly recommend this product to buy.
Well, it's a little bit small and it's acuratna. Jovti ogarradshe Bili, and incoli Bachu, shcho Stoni zovtiem переливаються. It is beautiful to shine on the other side and to see all the Shiya. To walk the yak for a thin lantsyuzhka, so and for the beelsh rough. All the virobi Duge was like the yakisno. And I'm selling to my uncle for garnyi earrings, Yaki Buli by acting in dodatok to pinuski. On all virobs stop the sample. Garno packed.
I place an order again! Very cool pendants, qualitatively made, shiny pebbles looks super. 925 sterling silver. Thank you favorite store!!!!
As described, very high quality and beautiful. Ordered three pendants and three chains, and they all look great.
Delivery less than a month, the parcel was tracked. The pendant is very beautiful. Thank you very much.
Good looking. But small
As described. Not as two tones as pictured.
Very beautiful pendant. Made qualitatively. Thank you, prolavz. Recommend))
Took on the action for 495r. Pendant without a chain, very beautiful, looks like silver and jewelry work, not jewelry. It looks very gentle, the Stones shine, though it is not visible in the photo! Diameter as a coin 1R. Delivery 2-3 weeks. The order is happy as an elephant. Thank you!
The medallion liked, the Stones in artificial lighting are white, let's see what will happen with natural.
Beautiful pendant, I hope silver, but in my opinion spraying. looks cool!
The pendant is very beautiful, the chain remains to pick it up. Took it for only 381r.
Very beautiful pendant, the photo does not convey all its beauty.