Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
I came in less than a month. Synthetics. Size on the son of 14 years took M. approached. Height 164 cm.
в тульскую область доставка 10 дней,качество давольно не плохое за такие деньги
Начну сразу- дасинтетика 100% не особо греет, хоть и мужской заказала себе, очень нравится. мой размер 52-54 заказала 4хл сел идеально, рост 173см рукава длинноваты. А в целом я в него влюблена. рекомендую для прогулок и тому подобное, идеальный вариант. с ребенкомиспачкали вишневым соком, сразу застирала холодной водой и мылом, следов не осталось.
Нормальный костюм, чистая синтетика, но приятный к телу. На российский размер 48, заказывали XXL подошёл отлично
Костюм неплохой, стоит своих денег. На рост 176 и вес 84 брал 4XL, взял бы меньше рукава у кофты были бы коротковаты.
Norms
Its money is worth, synthetics
I don't know if you're a woman. I'm gonna order a ring and marry you. Thank you)
The parcel came quickly, size 3XL for weight 70 kg. rost172cm came well, if you take a smaller size of the sleeve can be short. Suit insulated suitable for autumn. The quality of the product corresponds to the price, on the back there are sticking threads.
Very nice I liked and follow the excellent store I recommend the seller,, but very late because of the breakdown of movement and prohibition
Ordered on April 28, the goods arrived on May 23 to Kaliningrad! Ordered size 4 XL, I have a height of 185 and weight of 83 medium body! Happy with the order!
Good suit for height 1.75 took hochla weight 73
For that money is just great, the only thing I took for the summer, and he's with NACE
The size advised the store. The sweatshirt sat well, the pants are a little long. Growth of 175 weight 93-HCL in principle) warm as indicated in the description. Synthetic. It's been two weeks somewhere.
The suits are cool, it is already the second, the first white, do not sit down and do not twist after washing machine)
The price corresponds to the quality, 100% synthetic, but soft, does not crumble, ordered for the son for the height of 176-2XL perfect, the sleeve could be-a centimeter more genuine, the pants are wide in the waist, but overall looks good
The suit is great. Synthetic material, slightly thickened. The parameters of 100/86/100 XXL came. The size picked up by the store.
The suit is beautiful as in the description, for 48 Rus. The size ordered XL was large, 50 size, the width of the sweaters 110 cm pants length 100 cm, on the very suit no size all the labels are cut
The size came up, the suit itself as in the photo only delivery is long.
The product was perfect, the only thing that the sleeve is short, and otherwise sat well, no defects. Add the review, after use. L On height 178 cm and weight 65 kg sat as native.