Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The quality is excellent.
Very good quality, thanks for the parcel quickly and neatly. Recommend these products.
For this money norms. At 176/86 KG 3 x L is normal, but the cut is narrow. Sewn well. You can take it.
wonderful store! All quickly ordered many times, high quality true
Костюм классный. Подошёл идеально ко мне. Рост 172, вес 65 2XL. Ткань тёплая и приятная на ощупь. Рекомендую всем.
доставка очень быстро,но китайский 4xl нифига не большой,он моей дочке подошёл)))а на меня не налез,большие мальчики, думайте перед покупкой)))продавцу всё равно 5 звезд
сыну понравился костюм. правда легко появляются зацепки, ткань стеклянная, но мягкая, внутри флис
nice fits ok
Костюм понравился, ткань плотный трикотаж не плохого качества. На мои параметры 166/104/78/104 подошёл. Штаны в притык, на рот выше моего уже будут смотреться нелепо, а вот толстовка... ширина готового изделия 118 см., а рукава для меня очень длинные. Брала мужу с красной толстовкой размер 5 xl на рост 178 см. и ог 109 см. подошёл хорошо у штанов есть запас ещё несколько сантиметров, думаю на рост до 184 см. то же будут неплохо смотреться. Качество у обоих костюмов разное, у красного есть небольшой начес с внутренней стороны.
Crust carefully with the size of the guys!! XL is S, the suit will come for 1 k that, only the sleeves are shallow and as for me!
Good kastum, XXXL, 180,85, came up perfectly, all excellent quality material, delivery
Shipping in a month or so, it finally came to me, super, I am very happy!
Very pretty has arrived quickly 17 days to Spain thank you very much
Шикарный костюм, очень доволен и товаром и продавцом, доставка две недели, на весну/осень самое то
Excellent product. The quality and spectacular colors. Highly recommended
Delivery to the Voronezh Region 1 month. On the size 48-50 came well.
The suit is nice, warm. The store helped with the size, the sweatshirt sent another color, but quickly agreed to partially return the money. I'll take more of them
The quality is good. The size came
The guy's excited about what he wanted. The size came up, but upside down (height 185), it was possible to order the size more. Set good, quality, sweatshirt perfect. Order, don't regret it.