Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I really liked the jacket. At 48 the size is the most.
Russian size I wear 42, I ordered L (measured according to the size table) sits like a glove, but it would be possible and more-on size) before Mo came in 2 weeks
All ok, perfect size, blazing fast sending. And thank you also for regalino. Lanyard for hair.
The color is very beautiful, size fits good , usually I wear size S but I consulted with the store and he (or she) recommend size L , maybe M also will be good cause sleeves are a little bit long but longer is better then shorter :) so it’s fine . However the jacket is not sewn very well, there are some errors. Also thanks for the little gift the hairband in color of the jacket it’s very nice :)
Excellent thin jacket. Color as in the photo of the store. From the moment of order and to the receipt of-2 weeks-super fast. Sewing even, threads do not stick out. M came up as I wanted. Although I guess L would be better. Height 166, weight 55, circumference under the chest 88 and small chest. But I have broad shoulders. Already dressed on a jacket.
Very careless sewing! The seams are uneven, the threads stick out. Thank you to the store for the gift.
The jacket is excellent in quality, light. Up to + 10 norms. At 46-48 the size of the norms. The Hood would like deeper. On the sleeves is an elastic band. The color is nice. Im happy
The jacket came very quickly ~ in a week. Color as in the picture, as a gift gave an elastic band for hair, thank you, very cute. On the size of Xs-s took L. Quality, style and tags-like uniklo (I have several jackets of this company), only a rope on which a pouch is hanging for folding a jacket, somehow black. But you can't see her.
A good jacket for spring, just super, thin and comfortable if you are always driving, I recommend to buy
Fast delivery. Nice product. Size xxl for European size 40. I measure 1m72. Perfect. Thank you
доставка до С-Пб менее чем две недели,цвет ещё насыщеннее чем на фото,хорошая куртка,мягкая уютная, буду заказывать ещё в другом цвете.)
Заказ шел 1,5 месяца продавец отправил быстро но он где-то застрял,но главное что на сезон прышел.яЯ заказала 3хл хотела что она мне было посвободнее и оказалось что я угадала с размером Мои параметры рост 1,55-вес 57. очень хорошая легкая и что мне понравилосьчто бырки есть,я думаю что она маломерит потому что рукава как рас,спосибо продавцу что все точно как в описании.
Куртка именно такая, как хотела! Лёгкая, на начало осени- конец весны. Карманы на потайной молнии, швы ровные, выглядит очень классно! На ОГ 109 4XL отлично. Спасибо продавцу!
The order is denied after 15 days. Jacket is single, colir garniy. Mix 167, VAGA 62 kg, rosemir zamovila XL, you can wear a T-shirt and on a swing. Compactly store in a handbag, the salesman is wearing an elastic band for the hair, dietina is glad))
The 46 fit XL jacket came to Zaporizhia in 2 weeks. The quality is good. The color like, the size is fit. I have wide shoulders long hands, shoulders do not squeeze, sleeves are not short.
The jacket is super, the pockets are very deep I liked. Thank you store for gift
Ordered on March 27, picked up on May 5 at ukrmail, the parcel is tracked. The second time I buy in the same store 2 jackets in size XL. I can say that the tailoring is good, the jackets are successful, but the choice of size is random (the photo can be seen). Seller is good and responsible. Opened a dispute because of the beige jacket, because it is impossible to wear (too large), he returned part of the amount to the overstitch.
Mega fast delivery, to Kiev for 16 days on new mail. The jacket is thin, what I wanted, even a warm jacket will fit. My parameters og-104, t-94, ob-107, weight-65 kg. 3хl-free and comfortable. Pockets are deep, external at the lock. Who has a small breast-think about 2хl. I'm very pleased, thank you for the rubber.
The jacket is small, I bought for myself. She gave her daughter, she was small to me.
The jacket is cool, the color is generally superb (bright turquoise), thin, but warm. The order went to Leningrad region for 3 weeks. Took a similar jacket longer, and this is short. I had a strong wind today, but I didn't freeze. It's fine. As a gift put a rubber band for hair.