Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Order in Crimea is made on July 1, on July 25 I received at the post office. The Russian post as always in its repertoire-punctured the inflated package, the fields rose slightly, the store packed well, two inflated packages, the hat is excellent, its money is worth, but no more. Thin felt, more for style than for insulation in autumn. Color coffee with milk, as in the photo. Everything is fine, thank you to the seller for mega fast delivery to Crimea.
Packed well, before SPB in 3 weeks. In some places thread, but it is not particularly noticeable
For such a price, the quality is normal. It is not round
The hat came with damage. The store advised to steam the iron but did not help to return the money.
Hat charm The material is dense, but pleasant to touch. Looks expensive. Executed qualitatively. Delivery is exactly a month. Packed well. The hat was in the air cushion, and there was another air cushion inside the hat. Came safe and sound. On the head sits freely, in windy weather you will not go out. To create an image, perfect. Inside there is a ribbon to adjust the size. Video review in instasmychoice_ali
The hat is not bad, it was packed perfectly, so not crumpled. On the OG 55 villages is excellent! The only thing, a little bit of the curves, I hope to do something with it. Came the order quickly, in Mo in 8 days. Track tracked. I did not communicate with the store.
Hat top, came in an air cushion, just dropped down and there's another hychs. Slightly bent, slightly thread depart but not critical, everyone is happy, huge thanks for the goods.
Cool, beautiful and packed well, did not crumple! Thank you very much
lovely hat! i bought this to cosplay Nakahara Chuuya from Bungo Stray Dogs. the hat fits over my wig snugly on my head (please pardon the lack of makeup.) arrived safely packed in a bubble with another bubble inside the crown. the strap around the outside was easily removeable. I'm very pleased with this hat! i would recommend it to anyone!
The hat is wonderful! Was packed as it should, on the head sits as expected. Thank you store!
It came in 20 days to Moscow. Packing is top grade. Inside and outside is air bubble. Head circumference-56. I'm a little too big. But it looks gorgeous.
The fire hat all suited and beautiful, thank you very much store, fast delivery
Very beautiful, fabric quality excellent, sin is somewhat dented for the trip but is very beautiful
The hat came quickly, despite the pandemic, for which it is grateful to the store. Packed in a transparent bag filled with air, and inside was another one, round (photo 2). Whole, pleasant to the touch, no dents or stains. On the tape there is a jumper (apparently, to insert something there). This is my first hat and I'm very happy! Thank you very much! :)
The order went a little longer than a month, ordered for a photo shoot
Less than a month to Moscow. The hat is OK, put in the air bag. Just like the picture. On the head on the top of the fashionable does not hold, of course, only for the photo and for the beauty of its felt, synthics rather. All right, it's gonna come up for pain.
Good hat, a little loose, on a windy day you will not go out, but it can dig on leisure and sew hairpins, threads are not twisted, there is one uneven stitch but it is not noticeable, arrived in air package in 7 days
One of my best shopping. The hat fully corresponds to the description. The material looks very decent, dear. The packaging is stunning (air pack and inside the hat too). It is possible to adjust the size towards the reduction (tape inside). The product came quickly (which is more than two weeks) and in perfect condition. Goods and store recommend!)
Very cool hat, that's what I dreamed of. Didn't mind, was in a special bag and with an inflatable pillow inside. Bezel not wide 7 cm. Good. I suggest you. To the Odessa region. In 19 days (ukrpost).
Very cool hat. Conforms to the description. There is a small shit, on the inside of the fields, but it is not scary. Packed well, not worth it. The track was tracked. Thank you.