Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
Oooochen beautiful and quality brooch. It was a month before Omsk. it was packed very well. I love this store. Thank you!!!!!!!
Very gentle brooch. Thank you store.
First time came broken, store sent the brooch resend with New Order
Order to Turkey came in a month. Not for the first time I order in this store. I am very pleased with the brochures, quality and beautiful, kamushkyl beautifully play in the light, I like everything. Sometimes it does not last 1-2 brooches, if you order a lot, but the store always sends them later. Thank you very much to the seller and prosperity of the store.
Посылка шла около месяца. Без повреждений. Брошь аккуратная, красивая. Единственное, что ягоды не такого насыщенного цвета (больше розоватого оттенка), как на фото продавца. Застежка качественная, крепкая.
Чудесная брошь, выполнена аккуратно, соответствует фото продавца. Доставка была очень долгой - почти три месяца в Краснодар. Упакована в пупырку.
Симпатичная брошка!Размер 3*3 примерно!!!С продавцом не общалась!пришло в Нижний Новгород меньше чем за месяц
hübsche Brosche, sehr schön gemacht, gefällt mir sehr, danke
Beautiful brooches, one came with a Pearl separately, on the package the product saved.
The product corresponds to the store's picture. Very beautiful brooch. Thank you to the seller for such beauty❤️On delivery to the Moscow region, the goods were delivered in 1 month and 22 days. Track number was tracked from and to the entire track path. Definitely recommend the seller and the goods⭐⭐⭐⭐⭐❤& Middot;❤& Middot;❤& Middot;❤& Middot;❤& Middot;
Very happy with item and service.The 2 big zircons are raspberry red and very shiny.Definitely recommend.Thank you.
Здравствуйте. Доставка месяц. Брошь, как всегда, шикарная. Сделано аккуратно.
Quality at height
The first brooch came with a broken lock, wrote to the store. He promised to send it again. Today received the second brooch in safe and safe. The seller keeps his word. Thank you. The brooch is cute little. The main stones transform into the light.
Wonderful cherry. I buy the second one, the first one was in gold.
Ohh! I decided to keep it! Do not give, polubomu!
very quick to Canada, less than one month. good. cute.
A beautiful brooch, really liked, made neatly, the lock works well, thanks to the store, I recommend.
Brooch beautiful, bright decoration! A small scratch on the large stone was upset. In general, an excellent brooch.
Delivery less than a month. The product corresponds to the description.