Shipping and delivery
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering quality products and services beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages shipped to you, may subject to custom fee to be payable by you when your package arrived in your country
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you did not receive the product. You can request a refund or a reshipment.
- you received the wrong item you can request a refund or a reshipment.
- you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and properly packed.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pampered Joy (i.e. not cleared by customs, delayed by a natural disaster and delayed by local delivery).
- Other exceptional circumstances beyond our control
*You can submit refund/replacement requests within 3 days after you received your item if it is damage beyond usage. You can do it by sending a message on Contact Us page with supporting images
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing or color, it will be subject to availability and at our discretion. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees. However, you are responsible for any custom duties payable in your country.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 to 5 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@pamperedjoy.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@pamperedjoy.com
I received my bag extremely quick and was very pleased with that fact. Now, I am a person that loves a good bag, I own bags that are really good high quality and have a pretty good eye for good things. I really like this bag. The color and quality are great very sturdy product look and feel very pleasing to the eye. Does not feel cheaply made. I plan to purchase a Brown as well.
Definitely recommend the seller. the product corresponds to the description, very original backpack, live even better than in the picture, there is no smell and marriage, fast shipping and delivery .
I like the bag. #1 it has a unique style for anti-theft #2 good amount of compartments #3 not too big of a bag, not too small of a bag Quality: I have yet to discover. Just got the bag yesterday. I'm hoping it would last.
I received my backpack today and I am in love with it. I can not wait for my Washington DC trip next week!!!! Its the perfect size, the hidden pockets are such a clever idea, inaccessible to thieves. I love the design and side pockets for my small umbrella and water bottle. It will be put to the test in a week.
The size is perfect for my needs: smaller than a typical backpack, large enough to fit a standard sized magazine/workbook to keep myself and my kids busy. Side pockets fit a water bottle and folding umbrella. Hidden zippered side pockets excellent for keys or small wallet or whatever.
I have been using my bag everyday this month. I LOVE IT. It's perfect for what I need. I highly recommend if you need a bag not too huge or small for everyday items. Straps are very comfortable for long term wear.
Received today. Came on time, well packaged, and met my expectations. It’s quite large for what I need but that’s okay. I use a small backpack for work on daily basis. This will be my new work bag. This would be great for any outings that require you to bring more than the usual stuff in a small purse. Good quality/price.
Great item, this is second one I bought! I have a brown one myself for about a year and now I bought black one for my mum. Great quality, just enough space for all the bits and bobs I need. No smell. Soft to touch. Very quick delivery to UK - 10 days.
Bag is happy. Bag made of soft quality artificial leather. Zippers work well, from the side to the compartment will fit a large wallet. In the main compartment folder with A4 sheets will fit with difficulty. lining of dense material. Before Latvia, the parcel came in 10 days.
Came a backpack to Almaty for 20 days. The skin is soft, there are three departments, wide comfortable straps.